This Help Article covers:
- Why are my photos not appearing on my report?
- Restarting sync which may have been interrupted
- Looking at each item in the sync queue
- Sending error reports and providing our Support team with as much information as possible
Why are my photos not appearing on my report?
If you have shared your report from Happy Inspector then opened the report and a number of your photos are missing you are probably wondering where they are. They are still waiting to upload off of the device on which the inspection was performed on.
An easy way to check to see if you still have items which need to be uploaded on your iPhone or iPad is to look for a blue badge on the cloud icon, either in the top right of the title bar in your iPhone, or in the left navigation menu of either device. The number in the badge represents the total number of items waiting to upload. Tap the Sending Photos tab and you will see any photos which still need to upload, or the words Everything is up-to-date once everything has synced.
Please be aware, due to the way Apple's iOS works, if your screen shuts down automatically, or even if you lock it yourself, this can stop the uploading of your inspections and photos.
To prevent this, you can adjust the Auto-Lock setting on your device (in your iOS Settings not Happy Inspector settings) if you continue to experience trouble.
If you are taking a large number of photos during the day, connect to wifi, plug your device in and set Auto-Lock to Never to allow everything to upload without issue.
On your Android device your Cloud Activity window will not have the same badge as the iPhone or iPad app, but it will still list the items that need to upload.
Restarting sync which may have been interrupted
If the upload of your photos gets interrupted, for whatever reason, you may see a red badge on your cloud icon in your iPhone or iPad app. When you tap into the Cloud Activity window you may also see a yellow warning across the top.
On Android you will need to tap into the Cloud Activity and look to see if items are not moving in order to confirm if they are not uploading.
Happy Inspector will attempt to restart your upload but you can also manually restart the uploads as this will give the command to all items remaining in the queue to try uploading again. This will attempt to allow items without errors to sync around the problematic ones.
To restart the upload process, tap the Cloud icon in the left navigation menu and tap Retry All in the top right of the yellow bar. You should see activity on the photos and inspection data as they start uploading again.
On your Android phone, tap the word Sync which appears in the top right of the Cloud Activity window to restart sync which may have been interrupted.
Looking at each item in the sync queue
On your iPhone or iPad, additional troubleshooting has been built in and if an upload gets interrupted additional information may be available.
To find the additional information for the item and to retry the upload, tap the cloud icon in the left navigation menu. This will open the Cloud Activity window.
Look on both tabs of the Cloud Activity window, Sending Data and Sending Photos and look for items which have a green, information button to the right. Tapping the information button will display more details and Retry.
Tapping Retry on an individual item
Sending error reports and providing our Support team with as much information as possible
On your iPhone or iPad if an upload gets interrupted you may be able to send some error reports to our Support team to enable us to troubleshoot what is occurring and help you get your data synced.
To send an error report, tap the cloud icon in the left navigation menu. This will open the Cloud Activity window.
Look on both tabs of the Cloud Activity window, Sending Data and Sending Photos and look for items which have a green, information button to the right. Tapping the information button will display more details and Send Details.
An email template will appear and you will see an error report in the body of the email. Please include as much information as you can, to help our Support team understand the context of the error and troubleshoot and resolve the issue faster. If you're able to, too, please send screenshots of what you can see on your device.
Once you have finished preparing an error report, tap the Send button in the top right and one of our friendly Support team members will be in contact.
Sending an error report