I did an inspection in Happy Inspector but it's not syncing with my Buildium account, why?
Excellent question! First step, make sure you've prepared a report in Happy Inspector from the inspection you've just completed.
Reports are a snapshot of an inspection at a particular point in time and they let you share your inspection. If you're unsure, please refer to FAQ: Creating Reports in Happy Inspector and FAQ: Editing Your Report Settings.
Second step, make sure it's from a property that's been created via the Buildium integration and not a property that's been added inadvertently in the Happy Inspector application. Happy Inspector only syncs reports with the properties that have been added to it by the Buildium integration.
I prepared a report from my inspection in Happy Inspector, where is it in Buildium?
Your Happy Inspector reports should appear in Buildium under Maintenance > Property Inspections or under the property's Unit's page (see Buildium for further detail).
If you're confident you've prepared a report from Happy Inspector and they're still not appearing in your Buildium account, make sure all of your data and photos has uploaded off of the device the inspection was performed on. In your Happy Inspector app, please look in the Cloud Activity window to see what's left to upload and make sure it has all synced as shown below:
If you're having trouble uploading your data and photos, please review our FAQ page on uploading your data here: FAQ: Troubleshooting Sync
If everything, both Data and Photos, up-to-date and your reports are still not appearing in Buildium, please get in touch with your Buildium support team.
Where can I get more help with my Happy Inspector app?
As a Buildium customer, Buildium Support handle all of your support queries. You can contact them by submitting a support ticket directly through your Buildium account. You can also call them on 888-414-1988.
But you may also find answers to your questions by browsing our Happy Inspector support site: hpy.io/support
Can I customize the reports in my Happy Inspector app?
Yes you can! You can definitely add logos, business and contact details and make sure your reports truly reflect the level of service you provide to your landlords. For help with this, as a start, please review our FAQ: Reports in Happy Inspector.
Can I customize the templates in my Happy Inspector app?
Absolutely! You can customise your templates on your iPhone, iPad or on our website. The web can be a bit easier so a great place to start is this section in our guide, What is a Template.
If you're also wondering how to customize the layout of your inspection while you're performing one, please review our FAQ: Performing Inspections - Navigating and Editing the Inspection Layout.
Does Happy Inspector come with a manual I can read?
It certainly does! If you have questions about our service, you're more than welcome to browse our Help Articles or work your way through our Happy Manual or one of our Complete Guide to Happy Inspector for your device, iPhone, iPad or Android.
I'm seeing a pricing page for Happy Inspector when I go to login to your website, why?
Being the forward thinking Property Manager you are, it's possible you signed up for, or downloaded a trial of Happy Inspector previously? If that's the case, please still contact Buildium Support in the first instance to help get sorted.
How much does the Buildium integration cost?
Probably the most important question! ☺
For all questions around pricing and the terms of our integration of Happy Inspector with Buildium, please get in touch with the Buildium team.