This article covers how to deactivate and reactivate a user's profile in HappyCo.

Please note: This option is only available to users with the Administrator role. 

Deactivating a User's Profile

• Deactivating a user will remove access to your company's account and remove them from your Active User list

  • Please note: be sure all data has been synced from devices used under this user profile before deactivation 

  • Any unsynced data tied to the user's profile will not be able to sync to the database once it is deactivated

• To deactivate a user, log into Manage and click on the Settings (cogwheel) icon in the upper right corner

• Next, select the Users tab under Admin on the left side of the screen

• This will bring you to the list of current Users

• Click on the name of the user that you need to deactivate

  • You can use the search bar at the top to search by the user's name or email

• In the User's Details page, click on the 3 vertical dots in the upper right corner and select Deactivate 

• This will automatically move the user to the Deactivated Users list

• You can now click the Save or X button to leave this screen

Reactivating a User's Profile

• To reactivate a user's profile, go to the Users tab under Admin in Settings

• Once in the list of users, click the dropdown box that currently says Active, and select All or Deactivated

• Select the name of the user that you need to reactivate 

  • You can use the search bar at the top to search by the user's name or email

• In the User's Details page, click on the 3 vertical dots in the upper right corner and select Activate 

• This will automatically move the user to the Active Users list

• You can now click the Save or X button to leave this screen