Property provisioning is moving and from December 9, 2024 is available in the Admin Center. You will also be able to order properties that are not set up through a PMS integration.

This article covers how to add and remove properties for your HappyCo account through the Property Provisioning Portal.

Please note: You will need to have the Account Administrator role to access the Property Provisioning Portal.

Adding A New Property

• To add a new property, log into Happy Manage

• Click on the drop down menu beside Dashboard

• Select Property Provisioning Portal

• If you are an admin user but cannot access the Property Provisioning Portal to add a new property, first check that you have the necessary permissions. If you do, you should be able to access the portal by navigating to the 'Properties' section and looking for the 'Provisioning' option. If you still cannot access the portal, contact the support team for further assistance.

• Next, click on the Add Property button

• Fill out the property details in the form

• Once you're finished entering all the details, click the Submit Order button on the bottom of the form

• Our team will reach out to you if we have any questions!

Active Properties

The Active Properties tab displays any currently active properties that have been linked successfully. These properties will also be live in your HappyCo account, and will be billed to your account once activated.

Upcoming Properties

The Upcoming Properties tab displays any properties that have been added, but aren't yet ready to be activated. Until they have been activated on the date in the Activates On column, they will not appear in your account and you will not be charged until the activation date.

Deactivated Properties

Any Properties listed in the Deactivated Properties section are no longer linked between your PM software and HappyCo account.

To deactivate a property from your HappyCo account while continuing to use the service for your other properties, a user with administrator permissions can access the Property Provisioning Portal and deactivate the property. This will ensure you are no longer charged for the deactivated property, while allowing you to continue using HappyCo for your remaining properties.