Stuck? Don't worry! You're three simple steps from the answers you need…
You need help, and help is what we do best!
So, how can we work together to solve your problem as quickly as possible?
Submit a request and follow these three simple steps:
Describe the problem you're having as thoroughly as possible
Tell us which hardware and software you're using
Explain the steps you've taken to troubleshoot
We know you're busy, but the more detail you provide, the faster we can help!
Here's are some ways to turn a generic message into one we can work from quickly:
A thorough explanation of the problem:
Lacks info = "Hi! My reports aren't downloading."
Just right = "Hi there! I'm on my desktop trying to download the report I prepared yesterday for Unit 10E, Riverside and the icon in the top-right just keeps spinning."
A sense of the hardware/software at play:
Lacks info = "I'm trying to recreate a report and it's not working."
Just right = "I'm having trouble creating a report on my iphone7 Plus, which is running iOS 10.3. My Inspections app is coming up with an error message saying that I've reached the limit on my subscription.
A window into your troubleshooting work
Lacks info = "Hi! My reports aren't downloading on my desktop. Is your system down?"
Just right = "Hi! I'm logged in on my Chrome browser and am having trouble downloading reports. I've tried it on Internet Explorer 11, Edge and Firefox 53 as well. I've cleared my cache and restarted my browser and it's still showing the spinning icon in the top-right corner."
We look forward to chatting with you and getting you back to inspecting as quickly as possible!
Troubleshooting Login Issues
If you are unable to log in to the HappyCo website and are locked out of your account, preventing you from completing important tasks before going on vacation, please try the following:
Check for any error messages that appear when attempting to log in, and take a screenshot of the issue. This will help our support team better assist you in resolving the problem.
If you continue to experience difficulties, you may need to contact HappyCo support for further assistance in regaining access to your account.
Troubleshooting Inspection Issues
If you are experiencing issues with inspections not populating in the HappyCo system, where the 'All' dropdown and search bar are not loading, you can try the following steps:
Clear your browser's cookies and cache, then try accessing the inspections through an incognito or private browsing window.
If the issue persists, try using a different browser such as Chrome or Firefox.
These steps can help resolve the problem of inspections not loading across multiple properties and computers.
Troubleshooting Desktop Application Issues
If you are unable to access the desktop version of the Happy Inspector application and finalize your reports, try the following steps:
Clear your browser's cookies and cache, then try accessing the application in an incognito or private browsing window.
If the issue persists, try using a different browser such as Chrome or Firefox.
If you continue to experience problems, contact our support team for further assistance.
Troubleshooting Mobile App Issues
If you are unable to sign in to the HappyCo app and are seeing an error message, please try the following:
Take a screenshot of the error message and provide it to the HappyCo support team.
They will review the issue and provide further assistance to help you resolve the problem.