Vincent Galante
Articles
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Reporting an NSF Payment
Unfortunately, sometimes payments don't process due to non-sufficient funds (NSF). When this happens, you can report it so the charge is marked as outstanding and so you can optionally charge an NS...
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Setting an Amenity Restriction
Amenity booking can be restricted to prevent overbooking and to ensure fair usage amongst residents. They can also be used for scheduling cleaning and maintenance of rooms and equipment. Restrictio...
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Managing Duplicate Residents
The duplicate resident dashboard helps consolidate residents with multiple instances into one account. Email is considered a unique identifier, and duplicates are based on users with the same email...
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Submitting a Service Request
When things go wrong in your rental, you may need to report the issue to your property manager for resolution. These issues include leaks and clogs in your plumbing, electrical issues, broken items...
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Sending a Notice
Notices allow site teams to present and/or send information to targeted groups of residents. They can be accessed by navigating to Community → Notices in the menu. Notices are sent to residents wh...
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Resetting Your Password
Whoops! With all those passwords to remember, it's not uncommon for applicants and residents to forget their passwords. Don't worry. We've got you covered.StepsClick on Forgot PasswordFrom the logi...
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Configuring a Same Day Amenity Booking Notification
Property Team members assigned to a Property receive an email notification when residents book an amenity for the same day, or change an existing amenity booking to start during that same day. Keep...
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Setting a Temporary Password
When an applicant or resident forgets their password, you can provide them with a temporary password. Note: After creating a temporary password, you'll need to provide it to the applicant or reside...
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Creating a Promotion
Promotions allow site teams to post in-house and third-party offers to the Resident Portal. When claiming an offer, residents can simply click on a link, so an external website for offer redemption...
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Creating an Event
Events can be created for one or more properties within the management portal. Steps Select PropertiesFrom the Properties select input, choose the properties at which the event will take place. En...