Vincent Galante
Articles
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Creating a Payment Batch Manually
A payment batch is a group of payments that are sent to be processed at the same time. For customers with an active Yardi integration, payment batches are automatically created near the end of each...
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Understanding Automated Batch Payments
Autopay allows residents to set up recurring payments automatically debited from their bank account. Payment batches consist of all upcoming charges for a given property and payment period. In this...
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Enabling Automated Late Payment Records
It can be useful to mark late payments for reporting and tracking purposes. The Late Payment function allows your team to mark late payments and optionally charge associated late fees. Steps Navig...
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Enabling Late Payment Emails
It's a good idea to send regular reminders to residents with overdue payments. Enabling late payment emails will send up to three notifications. Steps Navigate to AutomationClick on Settings (gear...
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Enabling Upcoming Rent Emails
It's often a good idea to notify residents about upcoming rental charges. Residents who use Autopay benefit by ensuring they have the necessary funds in their bank account and those who prefer to p...
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Enabling Automated Payment Receipts
Residents who make payments through the Resident Portal can receive automated receipts. What information is included in payment receipts? With each payment, residents will receive a detailed remitt...
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Reporting an NSF Payment
Unfortunately, sometimes payments don't process due to non-sufficient funds (NSF). When this happens, you can report it so the charge is marked as outstanding and so you can optionally charge an NS...
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Waiving a Charge
You may encounter situations where a charge applied to a lease needs to be waived. Note: If your company has an active PMS integration, charges must be managed directly within the PMS. Steps Open ...
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Reporting a Payment
Payments and deposits that are received outside of the platform can be reported. Note: Companies with an active PMS integration must report payments within their PMS. Steps Find and Open a ChargeF...
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Creating Additional Charges on a Lease
One-time and recurring charges can be added directly to leases through ancillary items. Note: Additional charges cannot be created for customers with an active PMS integration. Charges should alway...