Vincent Galante
Articles
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Updating a Service Request
You can add additional details and clarification to the service requests you submit. Steps Web Portal Log in and Open RequestsLog into the portal and navigate to View Service Request. Click the Vi...
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Submitting a Service Request
When things go wrong in your rental, you may need to report the issue to your property manager for resolution. These issues include leaks and clogs in your plumbing, electrical issues, broken items...
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Managing Notification Preferences
You can configure the types of notifications you get from your property team and how you get them. Depending on which modules your property manager uses, the following types may be visible: Notific...
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Purchasing and Uploading Renter's Insurance
Insurance is an important part of the renter's journey. Using Resident Portal, residents can easily purchase insurance or upload proof of an existing insurance policy. Purchasing Insurance Safely a...
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Completing an Application
Completing your rental application online is quick and easy. No pens required! Before starting, gather the following information: Proof of income (pay stub or bank statement) Proof of identity ...
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Paying an Application Deposit
You will likely be asked to pay one or more deposits during your application process. Here's how to conveniently pay online. Placing a hold when filling out an application You can place a credit ca...
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Signing a Lease
Once your application is approved, a lease will be generated and sent to you (and other group members, if applicable) to sign digitally. Providing your signature is convenient and easy. Just follow...
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Resetting Your Password
Whoops! With all those passwords to remember, it's not uncommon for applicants and residents to forget their passwords. Don't worry. We've got you covered.StepsClick on Forgot PasswordFrom the logi...
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Confirming Your Account
When you are invited to apply for a unit or join a resident community, you will receive a message asking you to confirm your account. Once you confirm, you can access your online application or res...
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Scheduling a Batch Payment
Batches can be created automatically or manually, but they must always be scheduled before processing. Steps Open Your BatchFrom the menu, click on Batches. The Payment Batches page will load. Cli...