Kris Giles
Activity overview
Latest activity by Kris Giles-
Kris Giles created an article, Activities: Maintenance Calls
This article covers how to access, update, and archive Emergency and Routine calls for the Maintenance inbox in Call Complete. To access Maintenance calls, please follow the steps below: Click ...
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Kris Giles created an article, Activities: Courtesy Calls
This article covers how to access, update, and archive calls for the Courtesy inbox in Call Complete. To access Courtesy calls, please follow the steps below: Click on the Activities button in ...
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Kris Giles created an article, Activities: Leasing and General Calls
This article covers how to access, update, and archive calls for the Leasing and General inboxes in Call Complete. To access Leasing and General calls, please follow the steps below: Click on t...
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Kris Giles created an article, Creating a Community Broadcast
This article covers how to create a Community Broadcast if this option is enabled for your property. To set up a Community Broadcast, follow these steps: Click on the Notifications tab in Call...
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Kris Giles created an article, Setting up a Resident Alert
This article covers how to set up a Resident Alert in Call Complete. A Resident Alert is an audio file that plays at the beginning of the Resident with a Maintenance Issue IVR menu option, so it...
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Kris Giles created an article, FAQ: Call Complete
Our emergency maintenance calls are in the portal, but they’re not going to our on-call tech’s phone. Go to the user's Personal Information under Settings:Maintenance and ensure the mobile ...
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Kris Giles created an article, Mobile HELP Menu
This article covers the Mobile HELP Menu options and how to access them for Call Complete. The Mobile HELP Menu gives you instant access to several Call Complete features, including: Who’s on-c...
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Kris Giles created an article, Community: Resident Communications
This article covers the Resident Communication options in the Community tab. Maintenance Survey This option sends a Resident Satisfaction text message to a resident once their Emergency Maintenan...
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Kris Giles created an article, Community: Contact Information and Office Hours
This article covers the Information and Office Hours sections for the Community tab. To views your property's Contact Information and Office Hours, click on the Settings tab and select Community....
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Kris Giles created an article, Removing a user from Leasing or Maintenance
This article covers how to remove a user profile from either the Leasing or Maintenance team. Please note: Users profiles can only deleted by a user with the Property Manager role. To remove a us...