This article covers the Mobile HELP Menu options and how to access them for Call Complete.
The Mobile HELP Menu gives you instant access to several Call Complete features, including:
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Who’s on-call? – see who is scheduled on-call today and tomorrow, along with any backups. This info is based on the current On-Call Schedule.
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Update today’s schedule – allows you to change your On-Call Schedule directly from your phone without having to log into the portal
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Incoming call summary – provides a call count for each call type that has been received by the system since the closing hour of the previous business day (see the example below)
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Open Visual Voicemail – sends you a link to your Emergency Maintenance Visual Voicemail inbox so you can check the status of any emergency maintenance call
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Resident Alerts – allows you to set a resident alert directly from your phone without having to log into the portal
The HELP Menu options are based on a user's role within Call Complete. The available permissions are listed below:
To interact with the HELP Menu follow these steps:
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Text the word "Help" to your Call Complete community number
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Type the number corresponding to your desired action
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Follow the prompts until you receive confirmation
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Type "Help" to return to the main menu