This article covers how to access, update, and archive calls for the Leasing, General, and Maintenance inboxes in Call Complete.

To access Leasing, General, and Maintenance calls, please follow the steps below:

• Click on the Activities button in Call Complete and select Leasing, General, or Maintenance

• The inbox will default to the current month, and display the most recent calls at the top of the list

• Under the Message section, click on the Voice Message button to open the call

• This will allow you to listen to the recorded voicemail

  • You can click on the 3 dots next to the recording to download the audio file or adjust the playback speed

• A transcription of the message will display underneath the recording as well

• To add notes to a call, click on the Add or Update button under the Notes section for the call

Filtering and Sorting Calls

You can filter and sort calls by various criteria to locate specific messages. To do this:

• Click on the Inbox button in the upper right and select the inbox you want to view (Leasing, General, Maintenance, Archive, or Trash)

• Use the filtering and sorting options to find the calls you need, such as by date, property, or call status

To update the status of a message

• Click on the check box to the left of the call you want to update

• Next, click on the Bulk Actions button to open a drop down menu

• Select either Archive or Move to Trash to update the status of the selected call(s)

• You can perform this action from the Leasing, General, or Maintenance inboxes to move calls to the Archive or Trash