Common Area inspections capture the condition of spaces outside the units — lobbies, fitness centers, pools, building exteriors, playgrounds, and other shared amenities. This article covers what Common Area inspections are, how to add them in the Due Diligence Inspections (Happy DD) mobile app, and how to add them in Manage on the web.

What Are Common Area Inspections?

Unlike Unit Walk inspections, Common Area inspections are not pre-scheduled. They're added on demand during the walk — typically because the number of amenities, buildings, and shared spaces varies from property to property.

A few things to know:

• All Common Area inspections live under a single designated area on each property — commonly labeled Common Areas, Interior/Exterior Common Areas, or Community Areas.
• The same Common Area template can be performed multiple times during a single Due Diligence — for example, separate inspections for each building, the clubhouse, the fitness center, and the pool deck.
• Common Area inspections appear in your community reports once they've been marked Complete.

How to Add a Common Area Inspection in the Due Diligence Mobile App

1. Tap to the Areas tab

2. Tap the "+" icon

3. You'll see a list of Common Area Templates assigned to your account:

4. Tap the "+" next to the Common Area you'd like to add an inspection for
   1. Note that if an inspection already exists for a Common Area, you will see a number next to the area signifying how many inspections already exist for that Common Area

5. Tap Done

6. The Common Areas list will now include any inspections you've added

7. Tap on any Common Area to start the inspection

Don't see a list of templates? It's possible no Common Area Templates have been assigned to your account. Reach out to your Administrator or the Due Diligence team at dd@happy.co for support.

How to Add a Common Area Inspection in Manage (Web)

Follow these steps in Manage on the web:

1. Select your property from the dropdown in the upper-left corner of the page.
2. Click the Inspections icon on the left navigation (the icon with the "x" and checkmark).
3. Click the green New Inspection button in the upper-right corner.
4. In the Template dropdown, choose the Common Area template you'd like to use.
5. In the Location dropdown, choose Common Areas.
6. Click the blue Create Inspection button in the lower-right corner of the New Inspection panel.
7. The inspection will now appear in your Inspections list and is ready to be performed.

Troubleshooting Common Areas

A few situations that occasionally come up — in either case, just reach out to the Due Diligence team and we'll help get things sorted:

• You don't see a Common Area "unit" that you'd expect to generate. Let us know and we can adjust your account settings so the Common Area unit generates correctly for future Due Diligence orders.
• Common Area inspections aren't showing up in your community reports. This usually means one of two things:
  1. No Common Area inspections have been marked Complete yet — only completed inspections appear in reports.
  2. The Common Area "unit" doesn't contain the correct identifier for the system to recognize it as a community/common area unit. We can adjust this on our end.

Either way, send us a quick note and we'll get it sorted.

Need Help?

If you have questions about Common Area inspections or run into any issues, the Due Diligence team is happy to assist:

• Submit a Service Request
• Email us at dd@happy.co
• For emergency, day-of support, give us a call at 447-427-7926 x2