Overview
All support questions for MRI Inspections powered by HappyCo should be directed to the MRI Client Support Team. You can contact MRI Client Support through the myMRI Client Portal or by phone. The myMRI Client Portal is an authenticated website that provides a direct link to Global Client Support teams as well as self-service resources for MRI Inspections.
Key Concepts
- myMRI Client Portal: The primary hub for accessing support and self-service resources. Users can log in at
https://mymri.force.com/ClientPortal/login. - Designated Support Contact (DSC): A contact within your organization who can access self-service resources, contact Client Support, and delegate myMRI Client Portal access to other users within your organization.
- Non-DSC Portal User: A contact within your organization who can access self-service resources and Global Client Support, but cannot delegate portal access to other users.
Steps
Changing a Designated Support Contact (DSC)
- Log in to the myMRI Client Portal.
- Download the Add/Change request form for Administrator/DSC.
- Complete the request form.
- Submit the completed form to Client Support for processing.
FAQs
What should I do if I do not have access to the myMRI Client Portal?
If you do not currently have access, please contact your organization's Designated Support Contact (DSC).
Is there a limit to how many DSCs or Portal Users my account can have?
No, there is no limit to the number of DSCs or Portal Users a company may have.