Work Order Photo Sync keeps photos in step between HappyCo and ResMan. Photos added to a work order in ResMan show up on the matching work order in HappyCo, and photos your team adds in HappyCo show up on the work order in ResMan. There’s nothing to set up in ResMan.
What Syncs
- Photos added to a ResMan work order sync to the matching HappyCo work order
- Photos added to a HappyCo work order sync to the matching ResMan work order
- Supported file types: jpg, jpeg, png, gif and tiff
How It Works
Photos from ResMan
New photos on a ResMan work order come into HappyCo within 15 minutes, along with the rest of the work order. When photo sync is first turned on, photos will only sync from ResMan if there is a new photo added or an update to a work order. Enabling the feature will not backfill photos that already exist unless a separate update in ResMan updates the Updated At date for that Work Order.
Photos from HappyCo
Photos your team adds to a work order in HappyCo are added to the matching ResMan work order within a few seconds.
What Doesn’t Sync
- Videos, documents and recorded calls stay in the system they were added to.
- Deleting a photo in one system does not delete it in the other.
- ResMan files larger than 25 MB are not brought into HappyCo.
Sync Frequencies
| Data | Sync Frequency |
|---|---|
| Photos from ResMan to HappyCo | Within 15 minutes |
| Photos from HappyCo to ResMan | When a photo is added |
Ready to Enable Work Order Photo Sync?
Work Order Photo Sync is available for ResMan integrations with work order sync turned on. Reach out to HappyCo Support or your Customer Experience Manager to have it turned on for your account.