This article covers how to access and update a message for Call Complete Maintenance calls.

Please note: Maintenance messages are not located in the Call Complete tab. Instead, they will appear under the Tasks tab in Manage.

To access and update Maintenance messages, please follow these steps:

• Once you have selected your property in Manage, click on the Tasks tab on the left under Apps

• Emergency messages will be marked as Urgent

• Routine messages will be marked as Normal

• Next, click on the Add Filters button in the upper right corner

• This will open a window where you can toggle on the option for Voicemail

  • Only Call Complete generated tasks will have voicemails attached

• Once you have selected the necessary filters, click Apply Filters

• You can now click on any task to open the details view or use the search bar in the upper right to search for specific units, categories, etc

• Once you have opened the task, there will be a transcript of the voicemail, and a playable message

• You can download the voicemail or adjust the playback speed by clicking in the 3 dots to the right of the volume icon

• Any previous activity related to the task will display under the Task Activity section

• You can add a note/update to the task by writing in the 'Post an update or question here' box at the bottom and then clicking the Comment button

• You can also upload a file/photo using the Attach Files option

To update the status of a Maintenance message, please follow these steps:

• Click on the drop down menu box next to Status in the upper right corner of the task

• Tasks marked On Hold will remain in the Open queue

• Select Complete once the task/message has been finished

• Once a task is marked Complete, it will be moved to the Complete queue

• These tasks can be viewed by clicking on the drop down menu next to Tasks and Maintenance at the top of the page and selecting Complete

• Please note: only HappyCo Account Administrators can delete tasks