This article covers how to access and update a message within the Leasing, Courtesy, or General sections for Call Complete.

To access and update Leasing, Courtesy, or General messages, follow these steps:

• Click on the Call Complete tab in Manage on the left side under Apps

• Next, select the Messages tab

• This view will default to the Leasing messages

• To change views, click on the drop down box next to Messages at the top

• From here you can choose to view Courtesy or General messages

• You can use the arrows next to the month and year to cycle between which month you're viewing

• The view will default to the current Inbox of open messages

• You can click on Inbox to open a menu to view archived and deleted messages

• To open and listen to a message, click on the blue Voice Message button

• You can download the voicemail or adjust the playback speed by clicking in the 3 dots to the right of the volume icon

• Once on the Messages page for the appropriate team, there will be a blue Add button under the Note section to the right of each message

• Click this Add button to attach any necessary notes for the message, which will be time stamped

  • This will appear as Update if notes have been previously added to the message

To archiving or deleting messages, follow these steps:

• Click on the circle to the left of the messages that need to be removed

  • You can also select the circle next to Bulk Actions to select all messages within the currently viewed month

• Click on Bulk Actions to open the menu 

• Select either Move to Trash and Archive

  • Archived message will be removed from your open view, but remain saved in the system

  • Messages moved to the Trash section will be deleted from the system after 30 days