This article covers how to set up a Resident Alert in Call Complete.
A Resident Alert is an audio file that plays at the beginning of the Resident with a Maintenance Issue IVR menu option, so it will only be heard by residents that select the Maintenance option when calling in.
To set a Resident Alert follow these steps:
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Click on the Notifications tab in Call Complete and select Resident Alert
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Enter your alert message into the Message box available
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Then toggle the option for Enable Resident Alert for all calls
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Your message is not live until this option is enabled and saved
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Finally, click the Save button in the lower right corner