This article covers how to create a Community Broadcast if this option is enabled for your property.

📢 Feature Update: Jan 2025

We’re making updates to SMS messaging to enhance the resident communication experience across our products.

Starting January 24th, 2025, SMS messages will be limited to 150 characters. This adjustment ensures concise and efficient communication while maintaining the strong resident experience you rely on.

By keeping messages short and clear, we aim to:

• Improve readability for residents.
• Ensure timely delivery of important updates and notifications.
• Support better communication workflows across all properties.

We recommend reviewing your current messaging templates and adjusting them to fit within the new character limit to ensure a seamless transition.

For any questions or assistance, feel free to reach out to our support team.

 

 To set up a Community Broadcast, follow these steps:

• Click on the Notify tab in Call Complete

• At the top next to the Notify text you will see a purple drop-down

• Click on the dropdown

• Select Community Broadcast

• Next, click on the Create a Broadcast button on the right side

• A new window will appear where you can select to Create audio from text or Record your own audio

• • Create audio from text can be used for call, SMS, and email broadcasts

  • Record your own audio can only be used for phone call broadcasts 

• From here, follow the below instructions according to which option you select

 

 

Create Audio From Text

• Select the Create Message button under the Create audio from text window

• Enter a name for the Broadcast, as well as the message you wish to be delivered in their corresponding boxes

• Next, select the delivery method by clicking the toggle button beside Phone, SMS, or Email

• • If you select Phone, a drop down menu will appear where you can select from 3 voice options and listen to a preview

 

• If you select SMS please note there is a 150 character limit 

• Once a delivery method is chosen and the text meets the limits (if applicable), click the Next button

• On the Schedule tab, select the Date and Time for your broadcast and then hit the Next button again

  • If you select Phone, you will also have a Duration option for the number of days the broadcast should continue

 

• Once on the Recipients tab, you can select all residents or individual residents to receive the broadcast

• To select all residents, click on the circle icon beside Name to toggle the checkmark and automatically select all residents listed

• To select individual residents, click the circle icon next to their name in the list

  • You can use the search bar to locate residents by name, building, or unit

• Once residents are selected, click the Finish button in the lower right corner of the Create Community Broadcast box

 

Record Your Own Audio

• Click on the Create a Broadcast button on the right side

• Select the Record Message button under the Record your own audio window

• You will then be prompted to call a number and enter a PIN# provided on the Message tab

• Once you have completed your message, if the screen does not refresh, select the click here button

• Once you have completed your message, if the screen does not refresh, select the click here button

 

• Then select the Next button to move onto the Schedule tab

• On the Schedule tab, select the Date, Time, and Duration for your broadcast and then hit the Next button again

• Once on the Recipients tab, you can select all residents or individual residents to receive the broadcast

• To select all residents, click on the circle icon beside Name to toggle the checkmark and automatically select all residents listed

• To select individual residents, click the circle icon next to their name in the list

  • You can use the search bar to locate residents by name, building, or unit

• Once residents are selected, click the Finish button in the lower right corner of the Create Community Broadcast box

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