This article covers how to deactivate and reactivate users in your HappyCo account. 

Please note: This can only be done by a user that has the Administrator role in HappyCo. HappyCo Administrator roles are not linked to Buildium Administrator roles.

Deactivating a Team Member

• Log into Manage, and click on the Settings icon in the lower left corner above your initials

• Select the Users option in the pop up menu

• Once on the Users list page, click on the name of the user you need to deactivate

• On the User's Profile, click on the 3 vertical dots button in the upper right corner next to Manage Direct Access

• Select the Deactivate button

• Please note:

  • Once deactivated, users can't access their account or upload data linked to their login

  • Make sure no inspections or reports from the user are waiting to be uploaded from their device

Reactivating a Team Member

• Log into Manage, and click on the Settings icon in the lower left corner above your initials

• Select the Users option in the pop up menu

• Once on the User list page, select the Deactivated Users button

• Click on the Reactivate button to the right of the user's name