The Notify tab in Call Management offers three tools to broadcast messages to your residents. You’ll find these options in the dropdown menu:

1. Resident Alert

2. Community Broadcast

3. Special Announcement

Let’s walk through each one:

1. Resident Alert

The Resident Alert feature allows you to send an immediate voice message to residents via an automated phone call.

• Simply type your message in the provided field.

• The system will convert your text to speech and play it as a phone message when residents call in.

• Resident Alerts appear before the standard IVR menu, ensuring residents receive urgent information (like water shutoffs, elevator outages, or safety notices) right away.

Use Cases:

• Emergency notifications

• Time-sensitive updates

• Service interruptions

✅ Bonus Feature: You can also update Resident Alerts by texting HELP to your community’s Call Management forwarding number. This enables mobile updates while on the go.

Why it matters: Resident Alerts are a fast and reliable way to get critical messages in front of residents before they navigate your phone menu — reducing confusion and improving communication.

Community Broadcast

The Community Broadcast feature enables mass communication via email, SMS, and automated voice calls to residents, community staff, and property managers. It’s ideal for sending non-urgent but important messages across a wide audience.

You’ll find two options in this section:

1. Text Broadcast

• Opens a New Broadcast drawer where you can:

  • Add a title

  • Enter your message

  • Choose your delivery method:

    • 📞 Phone call (audio via text-to-speech)

    • 💬 SMS (text message)

    • 📧 Email (text-based message with optional attachments)

• Tip: You can toggle one, two, or all three delivery methods.

• Attachments: Only supported in email broadcasts.

• Once configured, click Add Broadcast to send.

2. Audio Broadcast

• Record your own voice message by:

  • Calling the number shown on-screen

  • Entering the PIN code

  • Recording your message over the phone

• If the screen doesn't update after recording, perform a manual refresh

• Audio messages are delivered via automated phone calls

Broadcast Management Table

• View all active and past broadcasts in a table view

• Columns show:

  • Message type (phone, SMS, email icons)

  • Recipients

  • Email address (if applicable)

  • Audio playback option for voice broadcasts

Use Case Examples:

• Resident reminders (e.g., pool closures, package policy updates)

• Staff alerts or corporate communications

• Scheduled messages for birthdays, holidays, or events

🚨 Special Announcement

The Special Announcement feature allows you to broadcast an urgent or important message to all callers — it plays before any menu options in your call flow.

• These announcements are heard immediately when someone calls the property, making them ideal for time-sensitive alerts

• Messages are created using text-to-speech with the “Joanna” voice

• Common use cases:

  • Health & safety alerts (e.g., pandemic protocols)

  • Weather-related notices

  • Office closures

🛠️ Technical Notes:

• Audio files are generated in .wav format

• Only one active Special Announcement can run at a time

• Edits and updates are made via the Call Management portal

Feature Comparison: Notify Options