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  1. HappyCo
  2. Call Management

Call Management

Introducing our latest update to Call Management that introduces an elevated experience with a more intuitive system designed to ensure residents feel like they are receiving high-quality service as calls never go unanswered or missed.

New and Improved Call Management

  • Coming Soon: Joy Voice AI
  • New Era of Call Complete: Call Management: Coming Soon!
  • Pre-Requisites: Call Management Setup for Existing Call Complete Users (Early Access Only)
  • Call Management: Your Step-by-Step Training Guide

Setup Call Management

  • Default schedules
  • Getting the community approved to receive on-call calls and text alerts
  • Getting Started as an Admin: Roles and Permissions for Call Management

Settings

  • On-Call Team Member Phone Number Verification
  • Troubleshooting: Not receiving emergency text or call alerts
  • Call Notifications for Users
  • Resident Communication Settings

Using Call Management

  • Daily Summary Emails Now Sent to 24/7 and After Hours Properties
  • Managing the On-Call Schedule

Broadcast Messages and Resident Alerts

  • Property Notices
  • Broadcast Message to Community
  • Notification Messages from Call Management
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