If you have a question or need to request a change related to your Due Diligence or Lease File Audit order, you can contact our team directly by creating a Service Request on your order.

Service Requests keep all communication and files tied to the correct order, helping our team respond more quickly and accurately.

How to Create a Service Request

1. Login to Manage or Click the HappyCo logo in the upper left.
2. Select the DD Orders tab.
3. Open the order you would like to submit a request for.
4. Click the Make a Request button.
5. In the Submit a New Request window:
   • Enter the details of your request
   • Click Add Request when finished
   • Click the paperclip icon to add a file like an updated rent roll.
6. Click Post to submit your request to our team.

How to Attach a File After Submitting a Service Request

You can attach files (such as an updated rent roll or supporting documents) directly to your service request.

1. Click the speech bubble icon next to your service request.
2. In the Conversation box:
   • Add a brief description of the file
   • Explain how it relates to your request
3. Click the paperclip icon and select your file.
4. Click Post to submit your message and attachment.

Managing Your Service Requests

DD service requests allow you to:

• View responses from the Due Diligence team
• Add follow-up messages
• Download files shared by our team
• Keep all communication in one place

Entering a service request ensures your request and any related files stay connected to your order.