If you’ve been out in the field all day without a solid internet connection, you can continue to sync when you get back online.

  • The total number of items that need to be synced will appear in the top left, in the Cloud Activity

  • In order to upload to the cloud and sync, make sure you have a strong Wi-Fi connection

  • Once you do, your data should begin syncing automatically, if not-- you can tap the Sync button in the top right to jumpstart the process

  • Check both data and photo streams to make sure they’re up-to-date

  • The total number of items that need to sync will appear as a number at the top left of the Cloud window

  • If you have a lot of photos they could take several minutes to upload

On Android devices, you'll need to have Background Sync enabled.

  • The location of Background Sync can vary, depending on your device

  • It can generally be found in your device Settings menu

  • If you have a hard time finding the setting, type "[device model], background sync enabled" into a search engine, such as Google

Some Samsung devices may have Sync Data disabled in the devices settings, which will cause issues with uploading your data. To turn this on:

  • Please go to your phones Settings 

  • Tap User & Privacy 

  • Tap Accounts 

  • Tap Inspector 

  •  Turn Sync Data to 'On'

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