As part of setting up Call Management for a property, HappyCo completes a required phone number verification step. This process helps protect emergency call and text alert numbers from spam and supports reliable message delivery.

What to expect during setup

• Phone number verification can take up to 5 business days

• A temporary phone number may be assigned so your property can start using Call Complete right away

• Once verification is complete:

  • A permanent phone number is issued automatically

  • The permanent number replaces the temporary number

  • The Property Manager receives an email with the new number and basic next steps

Important:
After the permanent number is issued, property teams should save and re-verify the new number to continue receiving calls and text alerts without interruption.

Below is an example of the email the Property Manager will receive once the phone number is approved.

If you notice missing messages or a number change

If emergency text messages are missing or the property’s Call Complete number changes shortly after onboarding, this verification step is the most common reason. These issues typically resolve once the permanent number is fully active and saved on team devices.

If you still see issues, here is a troubleshooting guide.

What’s coming next

We’re actively working on improvements to make this process clearer and faster, including:

• A more guided phone number verification experience

• Easier validation for on-call team members’ phone numbers

We’ll share updates as these enhancements become available.

If you have questions or need help during onboarding, please reach out to HappyCo Support.