Reena Watts
Activity overview
Latest activity by Reena Watts-
Reena Watts created an article, Tasks Overview
Tasks is Happy Property's work order management feature. It lets your team create, assign, track, and complete maintenance work in one place.When PMS integration is configured for your account, tas...
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Reena Watts created an article, HappyCo Product Release Updates
Release Announcement · July 15th, 2026 Release This release continues HappyCo's evolution into the operating system multifamily actually runs on — sharpening it in three ways. More AI is showing...
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Reena Watts created an article, Default schedules
Your on-call schedule has always had backup contacts working behind the scenes — the people who catch emergency calls when your custom schedule has a gap, or when no one answers. We've made them vi...
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Reena Watts created an article, On-Call Team Member Phone Number Verification
OverviewYou can now verify an on-call team member's mobile phone number by SMS before scheduling them. This ensures you're reaching people on valid, active numbers and prevents scheduling issues ca...
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Reena Watts created an article, New Era of Call Complete: Call Management: Coming Soon!
Current Release status: Early AccessWe’re rolling out a new and improved Call Management experience designed to make after-hours coverage simpler, more reliable, and easier to manage at scale.If yo...
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Reena Watts created an article, HappyCo Interactive Learning
Product Video LibraryExplore interactive Arcades by product area. Each walkthrough is designed for customer use and can be shared individually. Do not share the full collection externally.
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Reena Watts created an article, Getting the community approved to receive on-call calls and text alerts
As part of setting up Call Management for a property, HappyCo completes a required phone number verification step. This process helps protect emergency call and text alert numbers from spam and su...
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Reena Watts created an article, Troubleshooting: Not receiving emergency text or call alerts
OverviewIf your property's notifications number has been verified and a technician is still not receiving emergency text messages, there are a few common settings to check. Most issues are caused b...
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Reena Watts created an article, Daily Summary Emails Now Sent to 24/7 and After Hours Properties
What’s NewProperties marked as Closed 24/7 (such as those using After Hours/Happy Force coverage only) will now reliably receive daily summary emails.What’s changedPreviously, if a property was mar...
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Reena Watts created an article, Happy Force Resident Hold Queue
OverviewWhen residents call in to reach a Happy Force technician, they’ll experience a proper call hold queue instead of endless ringing. This makes the process more transparent and reassuring whil...