Every maintenance call, answered.

Maintenance calls come in all day — and plenty land in a phone tree, sit on hold, or roll to voicemail. It happens at 2pm when the office is slammed just as easily as at 2am. The resident waits. Your team picks up the pieces later, without context.

The Voice AI Agent changes that. It's a new capability within JoyAI that answers resident maintenance calls, has a real conversation to understand the issue, decides how urgent it is, and either resolves it on the spot or routes it to the right person — with full context attached. It handles every call the same way, whether it comes in mid-shift or in the middle of the night.

You stay in control

Using Agent Instructions, you define exactly how JoyAI handles each type of issue — from a clogged drain to a noise complaint. Update anytime. No engineering required.

Emergencies are covered

Pre-loaded instructions handle fire, gas leaks, flooding, and power outages. Use them as-is, customize them, or write your own — including when JoyAI should prompt a resident to call 911 or alert your on-call team.

Less noise for your team

Calls arrive pre-triaged, pre-categorized, and routed with the right urgency — so your team spends less time sorting and more time fixing. That means fewer interruptions during a busy day and fewer surprises after hours. If your community uses Happy Force, JoyAI routes to Happy Force technicians automatically. If not, it follows the instructions you've set.

Why it matters

Plenty of residents still prefer to pick up the phone. The Voice AI Agent makes sure that call gets answered, understood, and acted on every time — a better experience for residents, and fewer interruptions for the people keeping communities running.

What's next

We're bringing the Voice AI Agent to a group of beta communities this summer, with broader availability to follow. We'll share more soon — including how to get early access.