When a work order in your property management system (PMS) is set to On Hold, the work is paused on purpose. HappyCo keeps those paused tasks out of the Happy Force queue so agents only see work that's ready to action.

What it does

Work orders flow from your PMS into HappyCo tasks, and Happy Force works those tasks. A task set to On Hold in your PMS is held back from the Happy Force queue until it comes off hold — so an agent won't contact a resident about work that's been paused. When the work is un-held in your PMS, the task syncs in normally.

How it works

1. A work order is created or updated in your PMS.
2. HappyCo checks the task's status. Open and completed tasks sync to Happy Force as usual. Completed tasks still sync so their work orders can be closed.
3. On Hold tasks are held back — they don't create a Happy Force queue entry or a work order while they're paused.
4. When a task comes off hold in your PMS, the next sync brings it in normally.

Things to keep in mind

• It holds work back, it doesn't remove it. If a task already has a Happy Force work order before it goes On Hold, that work order isn't removed. While the task is On Hold its details in Happy Force stay as they were until it comes off hold and syncs again.
• Completed work still syncs. Completed tasks continue to flow through so their work orders close correctly.