 Happy Property mobile app (HPMA) HPMA 2.24.0 or later
🎬 Watch it in action: Watch: Smart Inspections — walk and talk (v2)
iOS 15.5+ or Android 11+. An admin at your organization switches it on in Admin Center → Release Updates.
Smart Inspections lets you complete an inspection in the Happy Property mobile app (HPMA) by voice: tap Voice mode, walk the unit and describe what you see, and the AI fills in the ratings and writes the notes.
Use it when you would rather talk through a unit than tap each rating; photos you take attach to the section as you go.
 In this article
- Watch Smart Inspections in action
- Before you start
- Turn on Smart Inspections for your organization (admins, Admin Center)
- Turn off Smart Inspections
- Set up each phone before your first Smart Inspection
- Before you download the speech model
- Download the speech model in the mobile app (Android and older iPhones)
- If your iPhone asks you to turn on dictation (iOS 26 or later)
- Run a Smart Inspection in the mobile app
- Move between sections during a Smart Inspection
- Add a note by voice
- Fix an AI-filled rating
- Frequently asked questions
Watch Smart Inspections in action
Before you start
- HPMA 2.24.0 or later (check in the app under Settings)
- iOS 15.5+ or Android 11+
- About 1 GB of free space for the one-time setup
- Smart Inspections switched on by an admin at your organization
- One-time phone setup done on Wi-Fi, before your first inspection
- Smart Inspections works inside Camera mode
 Who can use Smart Inspections
- Anyone with permission to perform inspections.
- Smart Inspections must be turned on for your company.
- Microphone access on each phone or tablet. If it is off, the app asks you to turn it on in your device Settings.
- An incomplete inspection to open.
Turn on Smart Inspections for your organization (admins, Admin Center)
  Go to Admin Center
Open Admin Center. An admin at your organization enables Smart Inspections for everyone.
 Tip
Not an admin? Ask an admin at your organization to switch it on.
  Open Release Updates
Open Release Updates.
  Switch on Smart Inspections
Find Smart Inspections and switch it on.
 Tip
Each inspector still needs to set up their own phone. See the one-time phone setup below.
 No admin available?
Your Customer Experience Manager or HappyCo Support can turn on Smart Inspections for you.
Turn off Smart Inspections
Use the same path. Go to Admin Center → Release Updates and switch Smart Inspections off. Camera mode keeps working as normal.
Set up each phone before your first Smart Inspection
Each phone needs a one-time setup before voice will work. Do this on Wi-Fi, before your first inspection. What you need to do depends on the phone.
| Your phone | What you need to do |
|---|---|
| Android | Download the speech model. About 671 MB. One time only. |
| iPhone, iOS 25 or earlier | Download the speech model. About 671 MB. One time only. |
| iPhone, iOS 26 or later | Usually nothing. If your dictation language is not installed, the app installs it or sends you to Settings. |
Before you download the speech model
- On Wi-Fi, not mobile data
- Somewhere with a stable connection
- About 1 GB of free space on the phone
Download the speech model in the mobile app (Android and older iPhones)
  Open an inspection and switch to Camera mode
In the Happy Property mobile app, open an inspection and tap Camera.
  Tap Voice mode
Tap Voice mode in the top right corner.
  Start the download
The app tells you the download size. Tap Download to start.
  Leave the progress screen open
Keep the progress screen open until the download finishes.
 Tip
The download pauses if you leave the screen. When it finishes, voice is ready and you do not need to restart the app.
 If the download stops
Open it again. It carries on from where it stopped. It does not start over.
 After the first download
When the download finishes, tap Start VoiceAI. You only download the voice model the first time you use voice.
If your iPhone asks you to turn on dictation (iOS 26 or later)
  Tap the link in the app
On iOS 26 or later the app uses Apple dictation. If your language is not installed, tap the link in the app. It takes you to Settings.
  Open Dictation settings
Go to General → Keyboard → Dictation.
  Turn dictation on and add your language
Turn dictation on and add your language.
  Return to the app
Go back to the app and tap Voice mode again.
Run a Smart Inspection in the mobile app
  Open an inspection
Open an inspection in the Happy Property mobile app.
  Switch to Camera mode
Tap Camera.
  Tap Voice mode
Tap Voice mode in the top right corner.
  Wait for voice to be ready
The app tells you when voice is ready to listen.
  Describe the section in your own words
Walk the section and describe what you see. Cover every item in the section in one go without stopping between items. For instance: "Carpet is worn near the doorway with a couple of stains. Walls are in good condition. Ceiling is fine."
  Pause when you finish a thought
Pause for a moment. The app sends what you said and fills in the ratings.
  Check the ratings
Check the ratings on the form. Tap a rating to change it.
  Move to the next section
Move to the next section.
 The AI-generated content banner
After a Smart Inspection, the inspection shows a banner: This inspection contains AI-generated content.
Move between sections during a Smart Inspection
Voice keeps running either way. The app starts a fresh voice session for each section, so what you say applies to the section you are in now.
- Tap the section buttons at the top of the screen
- Swipe left or right for the next or previous section
Add a note by voice
Notes are the one time it helps to tell the app what you want. Say "take a note", then keep speaking as normal. What you say next is captured as a note rather than read as a rating.
For instance: "Take a note: the doorway trim has been repainted a different color to the rest of the room."
Fix an AI-filled rating
- Say it. For instance: "Actually the wall is fair, not poor." The app updates the rating.
- Tap it. Tap the rating on the form and change it yourself.
Frequently asked questions
Who can complete a Smart Inspection by voice?
Anyone who has permission to perform inspections, once Smart Inspections is turned on for your company.
Who can turn on Smart Inspections for my company?
An admin can turn it on under Release Updates in Admin Center. Your Customer Experience Manager or HappyCo Support can also turn it on for you.
How is a Smart Inspection different from a regular inspection?
You speak your findings, and AI fills in ratings and notes while photos attach to the section. Afterwards the inspection shows a banner saying it contains AI-generated content, plus an Unassigned photos alert.