Overview

Once Cost Capture is configured in HappyCo, resident charges captured during a move-out inspection can post automatically to the resident's ledger in RealPage — no manual re-entry required. This article covers the RealPage-side configuration needed to enable that connection.

Prerequisites

Make sure the following are in place:

• Your core RealPage integration is already set up. If not, start with Setting up your RealPage Integration →
• Cost Capture & Integrated Resident Charges is enabled and configured in HappyCo. If not, complete that setup first — see the next section
• This feature is currently in Early Access. Contact your Customer Experience Manager to have it enabled for your account

How it Works

For a full overview of the Cost Capture workflow, including cost sheets, the approval process, and how charges are captured during inspections, see Cost Capture & Integrated Resident Charges →

How to Set it Up

Step 1: Submit an Integration Request in RealPage Central

Same process as the core RealPage integration, but submit the request for HappyCo Cost Capture and Resident Charges instead of Happy Inspector.

1. Log in to RealPage Central
2. Click Administration
3. Click RealPage Exchange
4. Click App Partner Marketplace
5. Find the HappyCo Cost Capture and Resident Charges integration and submit the request

Step 2: Enable the Feature in HappyCo

Contact your CXM or support@happy.co to request that Resident Chargebacks is enabled for your business.

Step 3: Set Up Cost Capture in HappyCo

Once access is confirmed, complete the Cost Capture configuration in HappyCo — including creating your cost sheets configuring your templates. See Cost Capture & Integrated Resident Charges → for instructions.