This article covers how to set up a Resident Alert in Call Complete. 

A Resident Alert is an audio file that plays at the beginning of the Resident with a Maintenance Issue IVR menu option, so it will only be heard by residents that select the Maintenance option when calling in.

To set a Resident Alert follow these steps:

• Log into Manage and select your property, then click on the Call Complete tab under Apps

• Next, select the Notify tab, which should default to the Resident Alert view

• Enter your alert message into the Message box available

• Then toggle the option for Enable Resident Alert for all calls

• • Your message is not live until this option is enabled and saved

• Finally, click the blue Save button in the lower right corner