This article covers how to create a Community Broadcast if this option is enabled for your property.

 

 To set up a Community Broadcast follow these steps:

  • Once you have logged into Manage and selected your property, click on the Call Complete tab under Apps

  • Next, select the Notify tab, which should default to the Resident Alert view

  • Click on the purple Resident Alert box to open a drop down menu and select CommunityBroadcast 

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  • Once on the Community Broadcast page, select the teal Create a Broadcast button on the left side.

  • A new window will appear where you can select to Create audio from text or Record your own audio

    • Create audio from text can be used for call, SMS, and email broadcasts

    • Record your own audio can only be used for call broadcasts 

  • From here, follow the below instructions according to which option you select

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Create Audio From Text

  • Select the Create Message button under the Create audio from text window

  • Enter a name for the Broadcast, as well as the message you wish to be delivered in their corresponding boxes

  • Next, select the delivery method by clicking the toggle button beside Phone, SMS, or Email

    • If you select Phone, a drop down menu will appear where you can select from 3 voice options and listen to a preview

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  • Once a delivery method is chosen, click the Next button

  • On the Schedule tab, select the Date and Time for your broadcast and then hit the Next button again

    • If you select Phone, you will also have a Duration option for the number of days the broadcast should continue

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  • Once on the Recipients tab, you can select all residents or individual residents to receive the broadcast

  • To select all residents, click on the circle icon beside Name to toggle the checkmark and automatically select all residents listed

  • To select individual residents, click the circle icon next to their name in the list

    • You can use the search bar to locate residents by name, building, or unit

  • Once residents are selected, click the blue Finish button in the lower right corner of the Create Community Broadcast box

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Record Your Own Audio

  • Select the Record Message button under the Record your own audio window

  • You will then be prompted to call a number and enter a PIN# provided on the Message tab

  • Once you have completed your message, if the screen does not refresh, select the click here button

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  • Then select the Next button to move onto the Schedule tab

  • On the Schedule tab, select the Date, Time, and Duration for your broadcast and then hit the Next button again

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  • Once on the Recipients tab, you can select all residents or individual residents to receive the broadcast

  • To select all residents, click on the circle icon beside Name to toggle the checkmark and automatically select all residents listed

  • To select individual residents, click the circle icon next to their name in the list

    • You can use the search bar to locate residents by name, building, or unit

  • Once residents are selected, click the blue Finish button in the lower right corner of the Create Community Broadcast box

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