This article covers how to create a Community Broadcast if this option is enabled for your property.
To set up a Community Broadcast follow these steps:
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Once you have logged into Manage and selected your property, click on the Call Complete tab under Apps
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Next, select the Notify tab, which should default to the Resident Alert view
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Click on the purple Resident Alert box to open a drop down menu and select CommunityBroadcast
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Once on the Community Broadcast page, select the teal Create a Broadcast button on the left side.
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A new window will appear where you can select to Create audio from text or Record your own audio
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Create audio from text can be used for call, SMS, and email broadcasts
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Record your own audio can only be used for call broadcasts
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From here, follow the below instructions according to which option you select
Create Audio From Text
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Select the Create Message button under the Create audio from text window
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Enter a name for the Broadcast, as well as the message you wish to be delivered in their corresponding boxes
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Next, select the delivery method by clicking the toggle button beside Phone, SMS, or Email
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If you select Phone, a drop down menu will appear where you can select from 3 voice options and listen to a preview
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Once a delivery method is chosen, click the Next button
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On the Schedule tab, select the Date and Time for your broadcast and then hit the Next button again
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If you select Phone, you will also have a Duration option for the number of days the broadcast should continue
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Once on the Recipients tab, you can select all residents or individual residents to receive the broadcast
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To select all residents, click on the circle icon beside Name to toggle the checkmark and automatically select all residents listed
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To select individual residents, click the circle icon next to their name in the list
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You can use the search bar to locate residents by name, building, or unit
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Once residents are selected, click the blue Finish button in the lower right corner of the Create Community Broadcast box
Record Your Own Audio
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Select the Record Message button under the Record your own audio window
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You will then be prompted to call a number and enter a PIN# provided on the Message tab
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Once you have completed your message, if the screen does not refresh, select the click here button
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Then select the Next button to move onto the Schedule tab
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On the Schedule tab, select the Date, Time, and Duration for your broadcast and then hit the Next button again
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Once on the Recipients tab, you can select all residents or individual residents to receive the broadcast
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To select all residents, click on the circle icon beside Name to toggle the checkmark and automatically select all residents listed
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To select individual residents, click the circle icon next to their name in the list
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You can use the search bar to locate residents by name, building, or unit
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Once residents are selected, click the blue Finish button in the lower right corner of the Create Community Broadcast box