Syncing and Uploading Issues

Encountering issues while syncing or uploading data can be frustrating. This article provides comprehensive steps to troubleshoot and resolve common problems related to syncing and uploading in the Inspections app. Whether you're dealing with network timeouts, failed sync attempts, or issues related to the HappyCo mobile application, the following guidelines will assist you in ensuring a smooth data transfer process.

General Troubleshooting Steps

Before diving into specific issues, let's start with some general troubleshooting steps that can resolve a variety of syncing and uploading problems:

• Ensure you have a stable internet connection, either via Wi-Fi or mobile data.

• Check if you're using the latest version of the Inspections or HappyCo app.

• Make sure your device's battery saving mode is turned off, as this can interfere with syncing.

• Restart your device to clear any temporary glitches that might be affecting the app.

• Log out and then log back into the app to refresh your session.

Syncing Inspections to the Cloud

If you're unable to sync an inspection to the cloud, follow these steps:

• First, tap the 'Retry All' button in the Cloud Activity window to attempt to resync the inspection.

• Review the Sync Queue tabs and retry any items marked with a green information button.

• Power cycle your device and toggle the Sync settings in the app.

• Keep the app open during the upload process to prevent interruptions.

If these steps do not resolve the issue, take screenshots of the Cloud Activity window and any error messages, and contact the support team for further assistance.

Addressing Android Device Sync Issues

For Android users experiencing sync issues:

• Ensure the device's battery saving mode is off.

• Restart your device and attempt the sync again.

• If problems persist, navigate to Settings > Troubleshooting > Upload Error Log within the app to assist the support team.

Resolving Network Timeouts

Network timeouts during photo uploads can often be attributed to poor internet connections:

• Connect to a strong Wi-Fi network or ensure a stable cellular data connection.

• If issues continue, provide screenshots or an error log to the support team.

Ensuring Successful Sync from App to Website

To ensure inspections sync from the HappyCo app to the website:

• Verify that the latest version of the Happy Property Maintenance App is installed.

• Connect to a strong Wi-Fi connection, especially for inspections with photos.

• Check the status of any open tickets related to syncing issues.

Review the inspection status in the app and provide screenshots if needed.

Template Sharing and Syncing

For inspections not syncing due to template issues:

• Ensure the template is shared with the location where you're performing inspections.

• Share the template business-wide if necessary.

• Press the 'Retry' button on the failed sync item in the app.

Advanced Troubleshooting

If you've tried the above steps and are still facing issues:

• Review the sync settings on your device as outlined in the support articles.

• Check if there are any items waiting to upload in the sync tab.

• Only proceed with this step if instructed by the HappyCo support team and if there are no pending items to sync: Try uninstalling and reinstalling the app.

If problems persist, contact HappyCo support for further assistance, providing as much detail as possible about the issues you're experiencing.