Overview

Joy is an AI assistant available in the Property Profile that allows teams to gain deep insights into property-level metrics for Inspections, Maintenance, and Unit Turns. Instead of manually building custom reports in Insights, you can ask Joy direct questions about your property's data to uncover trends and patterns, saving hours of work.

In addition to real-time conversations, Joy can send weekly scheduled emails containing performance metrics and unique insights based on your custom prompts.

Key Concepts

• Deep Thinking: Joy uses Deep Thinking to analyze patterns and trends within your property data that may not be immediately obvious, extracting the most relevant information to generate a rich response.
• Future Expansion:
  • Joy will soon be available across other platform areas, including Happy Property Maintenance, Happy Asset, and Due Diligence.
  • In the future, you will be able to set up a custom cadence (daily, weekly, monthly, quarterly, or annually) for scheduled emails.

Requirements

To use Joy in the Property Profile, it must first be enabled for your business.

• Permissions: Must be enabled via the Admin Center.
• Scope: This is a portfolio-level setting. Once enabled, all users across all properties will have access to view and use Joy in the Property Profile.

Steps

1. Enabling Joy (Admins Only)

1. Navigate to Admin Center > Release Updates.
2. Locate the update titled Joy in the Property Profile.
3. Enable the feature for your business.

2. Asking Joy Questions

1. Open Happy Property Maintenance, navigate to any property, and click on Property Profile.
2. Click the Joy icon located in the bottom right corner of your screen to open the prompt box.
3. Select one of the three suggested prompts to get started, or type a custom question related to Inspections, Maintenance, or Unit Turns.
4. Wait for Joy to analyze the data and generate a response. (Note: Response times typically range between 10–30 seconds depending on the complexity of the question and the volume of data).
5. Continue the conversation by asking follow-up questions as needed.

💡 Pro Tip: Once Joy has answered your questions, you can ask Joy to summarize the findings into an email formatted for leadership or a specific individual.

3. Scheduling Weekly Emails

You can schedule weekly emails to run automatically and send custom reports directly to your inbox or other stakeholders.

1. Open the Property Profile of any property and click the Joy icon in the bottom right corner.
2. Click the ellipses (three dots) in the top right of the Joy panel, then select Scheduled Emails.
3. In the scheduled emails list view, click the + button to create your first scheduled email.
4. Fill out each field on the creation screen. You can add as many recipient email addresses as you'd like.
5. Click Save to activate your schedule. It will now appear on your scheduled emails list view.

Once scheduled, this email will run every Monday morning and send to your inbox and any other added email address.

💡 Pro Tip: Schedule multiple emails for unique insights! Ask about property score changes, how your property compares to the portfolio, what is unique this week compared to the previous week's operations, or anything else you'd like to track.

4. Managing Scheduled Emails

You can manage your active schedules directly from the scheduled emails list view:

• Send a Test: Hover over your schedule and click the Play icon to send an instant test email to your inbox.
• Edit a Schedule: Click the name of the scheduled email to open the creation screen, make edits, and click Save.
• Delete a Schedule: Hover over your schedule and click the Delete icon.

FAQs

What happens if I close the chat window while Joy is thinking?

Because this feature is currently in Early Access, closing the chat window will end your session. Please leave the chat open while Joy generates a response. Persistent chats will be supported in the future.

What kind of data can Joy answer questions about?

Joy can answer questions and provide insights regarding Inspections, Maintenance, and Unit Turns for your property.

How long does it take for Joy to answer a question?

Responses typically take between 10 and 30 seconds, depending on the amount of data Joy needs to analyze.

When do scheduled emails get sent, and can I change the day?

Scheduled emails run and send automatically every Monday morning. Custom cadences—allowing you to send daily, weekly, monthly, quarterly, or annually—will be supported in a future update.