Call forwarding for Call Complete sends unanswered calls to your office line on to your answering service: you find your forwarding number in HappyCo Manage, then have your phone provider forward to it. Set it up so unanswered calls are properly routed to your answering service.

Before you start

• Access to the property as part of the on-site team.
• No specific role is required to access the Call Forwarding tab.
• Your phone provider account number.

Key concept: No Answer Forwarding

No Answer Forwarding is a phone provider setting. A call rings briefly in the office (typically 3-4 rings), then forwards to your answering service if no one picks up.

Part 1: Find your call forwarding number in Manage

  Log into HappyCo Manage

Log into HappyCo Manage.

  Choose your property

Click the Select Property drop-down menu in the upper left corner and choose your property.

  Open Call Complete

Under Apps on the left side, click the Call Complete icon.

  Select the Profiles tab

Select the Profiles tab.

See the whole screen

  Open Call Forwarding

Click the purple drop-down box to the right of the Profiles title and select Call Forwarding.

  Note the forwarding number

The call forwarding number is displayed on the left side of the screen.

See the whole screen

Part 2: Set up forwarding with your phone provider

1. Call your phone provider
   Call your phone provider (for instance AT&T or Vonage).

     Tip

   Have your account number ready.

2. Request No Answer Forwarding
   Ask to activate No Answer Forwarding to the forwarding number you found in Part 1.

     Tip

   Some carriers use other names. Common ones include conditional call forwarding, forward on no answer, or unanswered call divert.

3. Set the number of rings
   Specify the number of rings before the call forwards.

     Tip

   3-4 rings are recommended.

4. Place a test call
   Call the main office number and let it ring through.

     Tip

   If forwarding works, you hear the answering service offering different prompts to select.

Finding your community's toll-free SMS number

To see which number SMS messages are sent from for your community, open a team member profile. The number is visible under Opt In For Text Communication.

Special cases: new main number, multiple properties, wrong forwarding

• Changing the main phone number: if your property ownership provides a new main phone number, your HappyCo call forwarding number stays the same. Forward unanswered calls from the new main number to your existing HappyCo call forwarding number.
• Managing multiple properties: if you manage two properties as one and need shared on-call functionality, have the carrier set the second property's No Answer Forwarding to the main on-call number. Callers can then choose between the two properties, and all calls route to the appropriate support.
• Resetting accidental forwarding: if you forwarded one property to another property within HappyCo, contact your phone provider. Have them remove the No Answer Forwarding for each property, then set up the correct forwarding number for each property using the steps above.

Troubleshooting: can't access the dashboard

Problem: You can't access the dashboard provided in the self-guided information.

Cause: This is related to your user's access. Your profile has to be added to the on-site team members on the Call Complete Profiles tab.

• Property Manager: ask your HappyCo Administrator to review your permissions.
• On-site team (leasing or maintenance): ask your Property Manager or Administrator to review your permissions.
• Administrator with issues on a property: reach out to Support for review.

Frequently asked questions