Overview

The HappyCo Accounts team is your primary point of contact for billing inquiries, payment processing, and account modifications. You can reach the Finance team directly at accounts@happy.co. Please include as much detail as possible in your message.

Requirements

• Cancellation Notice: HappyCo requires a 30-day notice for any property cancellations or full subscription terminations. Final invoices for lost properties or cancellations are determined based on the timing of your deactivation request and may be prorated or billed for the full monthly cost. For customers under an active contract term, please contact accounts@happy.co to discuss your options.

Steps

Canceling Your Subscription

1. Send a cancellation request to accounts@happy.co to initiate your 30-day notice. Please include your reason for canceling and how your team will complete inspections moving forward.
2. Have an account administrator deactivate the property using the Property Provisioning Portal. For more information, please review Managing Properties in the Property Provisioning Portal.
3. For account cancellations, Call Complete/HappyForce deactivation must be separately confirmed via Support. 
4. Select an option for retaining your historical inspection reports (see FAQs below).

FAQs

What payment methods are available?

We offer multiple payment options:

• Credit Card: Processed through the secure payment link provided directly in your PDF invoice.
• ACH & Wire Transfer: Processed using our financial institution details. Contact accounts@happy.co to obtain specific banking details.
• Check: Sent to the designated mailing address provided on your invoice. (Note: Do not send payments to the legal address listed on the HappyCo W-9 form).

How do I set up recurring credit card payments?

You can set up recurring credit card payments using the payment link provided in your PDF invoice. You do not need to request a new link each month; the same link can securely process payments for any outstanding invoices. If you need a new payment link, contact the Accounts team.

What happens to my historical inspection reports if I cancel?

When canceling your subscription, you have two options for accessing your historical data:

• Request that reports be generated and downloaded for your records (this may incur a fee depending on the volume of reports).
• Maintain a read-only account with limited access for a reduced monthly fee.

What other inquiries should I send to the Accounts team?

In addition to payments and cancellations, you should contact accounts@happy.co for assistance with:

• Upgrading your subscription
• Requesting a copy of HappyCo's Form W-9
• Updating an expiring credit card
• Changing the email address where invoices are sent
• Requesting an account statement or checking for past-due balances
• Understanding how folder removals affect your invoice
• Updating ACH Account Information