Sometimes, the Inspections app on your device can get into a state where it causes the application to crash or not behave like we expect, and the only way to fix these issues is to start over with a clean slate and reinstall the app.

This won't remove any information you've already uploaded to your Inspections account - any reports, inspections or photos you can see in Happy Manage are safely stored - but it will remove any unsynced photos or inspections, if you're in doubt, follow our manual backup guide.

If you are unable to see all the inspections you have created in the Happy Manage application within the Happy Co Inspections mobile app, even after attempting to sync the data, try the following: Ensure there are no filters set up when searching for the inspections. If the issue persists, check that all the inspections have been completed and are not in draft status within the Happy Manage application.

iOS

On iOS, locate the Inspections app on your device, hold down the icon for 1-2 seconds and select Delete App from the menu

Next, select Delete from the confirmation screen. Again, this will only delete data from the device, not from your Inspections account.

The app will then disappear from your screen.

Reinstalling the app is as simple as visiting the AppStore, tapping the Cloud download icon, waiting a moment and then clicking Open.

Inspections will be restored to a clean version and you can login with your existing details, or request a new password if you've forgotten your last password.

Resolving 'User is Not Logged In' Error

If you are unable to sync new inspections in the HappyCo app and are receiving an error message stating "user is not logged in" despite being logged in, try deleting the Inspections app and then reinstalling it. This should allow you to log in with your email and resolve the issue. Keep in mind that any unsynced data will be lost, so make sure to sync any important information before proceeding.

Resolving Syncing Issues with Happy Manage

If you are experiencing issues with syncing inspections created in the Happy Manage application to the Happy Co Inspections mobile app, where the inspections do not appear in the 'Assigned to me' list even after attempting to sync, try the following steps: Uninstall and then reinstall the Happy Co Inspections mobile app, ensuring there are no filters set up when searching for the inspections. This can help resolve any syncing issues and ensure the inspections created in Happy Manage are properly displayed in the mobile app.