This article covers how to create an On-Call Schedule and split coverage time between staff members.

Creating the Schedule

• First, log into HappyCo Manage here

• Then select your property in the Select Property drop down menu in the upper left corner

• After a property is selected, click on the Call Complete tab on the left side under Apps

• Once on the Schedule page, you can scroll to the appropriate week or use the arrows on the upper right corner of the calendar to cycle between months

• Hover over the day you wish to schedule until you see a 3 vertical dot icon in the upper right corner of that square

• Click the icon and select Add Schedule

• Enter the time shift within the Set Time section

• In order to have 100% coverage for the day, the end time will need to be manually typed

  • Example: If the start time is 12:00 am, type "12a" into the end time and hit the tab key to set the end time to 11:59 pm

• Add the on-call maintenance tech to the First, call section by selecting their name from the drop down menu

• Click the Save button in the lower right corner

Resolving Scheduling Across Multiple Days

• The issue arises when trying to set up an on-call schedule that spans across multiple days in HappyCo Call Complete. The system automatically adjusts the end time to 11:44 AM instead of allowing the schedule to span across the midnight threshold. To resolve this, set up the on-call schedule in two parts: Friday from 7 AM to 11:59 PM, and Saturday from 12 AM to 6:59 AM. Then, you can copy and paste this schedule, changing only the on-call person's name for each day.

Splitting Shifts

• If the schedule has already been created, click on the 3 vertical dot icon and select Update Schedule

• Next, select the the Add Time button in the lower left corner

• Enter the Set Time and name for the additional maintenance tech

• • Be sure to check the Daily Coverage bar is at 100% to ensure your schedule accounts for 24 hours

• Click the Save button in the lower right corner

Reviewing the Schedule

• After making updates to the on-call schedule, it is crucial for users to review all time slots and technician assignments to confirm accuracy and completeness, ensuring that the schedule reflects 100% coverage as intended.

• If you are experiencing a scheduling conflict where existing on-call schedules are preventing you from updating or removing them, you can try the following steps: Navigate to the 'On-Call' section of your Happyco account, locate the conflicting schedules, and use the provided tools to delete or modify the existing schedules. This should allow you to create a new, correct schedule that does not overlap with the previous ones.

• If you are unable to access the on-call calendar to update your schedule in the HappyCo Manage platform, follow these steps: Log into HappyCo Manage, select your property, navigate to the Call Complete tab, and locate the on-call schedule. From there, you can add new schedules, update existing ones, and ensure 100% daily coverage by assigning maintenance technicians to the appropriate time slots. Remember to save your changes after making any updates to the schedule.