This article covers how to create an On-Call Schedule and split coverage time between staff members.
Creating the Schedule
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First, log into HappyCo Manage here
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Then select your property in the Select Property drop down menu in the upper left corner
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After a property is selected, click on the Call Complete tab on the left side under Apps
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Once on the Schedule page, you can scroll to the appropriate week or use the arrows on the upper right corner of the calendar to cycle between months
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Hover over the day you wish to schedule until you see a 3 vertical dot icon in the upper right corner of that square
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Click the icon and select Add Schedule
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Enter the time shift within the Set Time section
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In order to have 100% coverage for the day, the end time will need to be manually typed
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Example: If the start time is 12:00 am, type "12a" into the end time and hit the tab key to set the end time to 11:59 pm
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Add the on-call maintenance tech to the First, call section by selecting their name from the drop down menu
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Click the Save button in the lower right corner
Splitting Shifts
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If the schedule has already been created, click on the 3 vertical dot icon and select Update Schedule
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Next, select the the Add Time button in the lower left corner
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Enter the Set Time and name for the additional maintenance tech
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Be sure to check the Daily Coverage bar is at 100% to ensure your schedule accounts for 24 hours
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Click the Save button in the lower right corner
Reviewing the Schedule
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After making updates to the on-call schedule, it is crucial for users to review all time slots and technician assignments to confirm accuracy and completeness, ensuring that the schedule reflects 100% coverage as intended.