This article covers how to create an On-Call Schedule and split coverage time between staff members.

Creating the Schedule

• First, log into HappyCo Manage here

• Then select your property in the Select Property drop down menu in the upper left corner

• After a property is selected, click on the Call Complete tab on the left side under Apps

• Once on the Schedule page, you can scroll to the appropriate week or use the arrows on the upper right corner of the calendar to cycle between months

• Hover over the day you wish to schedule until you see a 3 vertical dot icon in the upper right corner of that square

• Click the icon and select Add Schedule

• Enter the time shift within the Set Time section

• In order to have 100% coverage for the day, the end time will need to be manually typed

  • Example: If the start time is 12:00 am, type "12a" into the end time and hit the tab key to set the end time to 11:59 pm

• Add the on-call maintenance tech to the First, call section by selecting their name from the drop down menu

• Click the Save button in the lower right corner

Splitting Shifts

• If the schedule has already been created, click on the 3 vertical dot icon and select Update Schedule

• Next, select the the Add Time button in the lower left corner

• Enter the Set Time and name for the additional maintenance tech

• • Be sure to check the Daily Coverage bar is at 100% to ensure your schedule accounts for 24 hours

• Click the Save button in the lower right corner

Reviewing the Schedule

• After making updates to the on-call schedule, it is crucial for users to review all time slots and technician assignments to confirm accuracy and completeness, ensuring that the schedule reflects 100% coverage as intended.