This article covers how to create an On-Call Schedule and split coverage time between staff members.

Creating the Schedule

  • First, log into HappyCo Manage here

  • Then select your property in the Select Property drop down menu in the upper left corner

  • After a property is selected, click on the Call Complete tab on the left side under Apps

  • Once on the Schedule page, you can scroll to the appropriate week or use the arrows on the upper right corner of the calendar to cycle between months

  • Hover over the day you wish to schedule until you see a 3 vertical dot icon in the upper right corner of that square

  • Click the icon and select Add Schedule

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  • Enter the time shift within the Set Time section

  • In order to have 100% coverage for the day, the end time will need to be manually typed

    • Example: If the start time is 12:00 am, type "12a" into the end time and hit the tab key to set the end time to 11:59 pm

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  • Add the on-call maintenance tech to the First, call section by selecting their name from the drop down menu

  • Click the Save button in the lower right corner

Splitting Shifts

  • If the schedule has already been created, click on the 3 vertical dot icon and select Update Schedule

  • Next, select the the Add Time button in the lower left corner

  • Enter the Set Time and name for the additional maintenance tech

    • Be sure to check the Daily Coverage bar is at 100% to ensure your schedule accounts for 24 hours

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  • Click the Save button in the lower right corner

Reviewing the Schedule

  • After making updates to the on-call schedule, it is crucial for users to review all time slots and technician assignments to confirm accuracy and completeness, ensuring that the schedule reflects 100% coverage as intended.

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