This article covers how to set up backups to the On-Call Schedule. These backups will receive any voicemails the Primary On-Call user does not respond to within the selected time frame.

You can set up a backup for your On-Call Schedule by following these steps:

• First, log into HappyCo Manage here

• Then select your property in the Select Property drop down menu in the upper left corner

• Once a property is selected, click on the Call Complete tab on the left side under Apps

• Select the 3 vertical dot icon by hovering over the appropriate date in the schedule

• Select Add Schedule or Update Schedule

• Click the Add Backup button

• Choose a time increment for how long the system should wait before sending the call to the backup

• Select the user's name from the drop down list on the right side

• You can continue to add more backups by selecting the Add Backup button and repeating these steps

**We recommend ensuring 100% daily coverage for the on-call schedule before adding backup technicians.** First, check that the 'Daily Coverage' bar is set to 100%. If not, manually type the end time as 'Example: 12a' to set the end time to 11:59 PM. This will help provide complete 24-hour coverage for the on-call schedule.

**Note that you must first assign a role to a new team member before they can be selected as a backup.** To do this, navigate to the user management section, find the new team member, and assign them an appropriate role. After the role is set, the user should then be available to select as a backup.

**We recommend adding the primary tech for the day's on-call schedule as the first backup and then any alternates as additional backups as shown below:**