Reena Watts
Articles
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Pre-Requisites: Call Management Setup for Existing Call Complete Users (Early Access Only)
What is the new Call Management? Learn MoreBefore HappyCo enables Call Management for your account, there are a few quick steps to complete.If you’re an existing Call Complete user, these steps are...
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Mobile-First Communication Enhancements for Yardi and Entrata
Mobile numbers prioritized – Our system automatically prioritizes mobile numbers when importing contacts from Yardi, ensuring messages reach residents where they’re most responsive.Improved accura...
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Resident Communications Hub
The Communications Hub is a secure, single-use link sent to residents via email and SMS. It provides one place for residents to track their service request, communicate with staff, and stay informe...
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Transparent & Compliant Communication Flows
Release: May 1st, 2025 This update is enabled by default as part of compliance requirements. Not using resident notifications?This update won’t affect your current settings. However, if you enable ...
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Communication Settings
Product Environment: Happy Property MaintenanceProduct Section: Settings (Tasks Communication Settings)How to Enable? This settings page will be enabled by default for all. No action is required b...
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Call Management: Your Step-by-Step Training Guide
Release: Currently in Early Access We’ve made Call Management easier to use and more powerful. Here’s what’s new:Easier User Management Manage all users in one place through the Admin Center. No...
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Broadcast Message to Community
With Call Management you can broadcast a message to your community. This allows you to send a message to residents to ensure you've communicated important information. To set up a community broadca...
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Notification Messages from Call Management
The Notify tab in Call Management offers three tools to broadcast messages to your residents. You’ll find these options in the dropdown menu:Resident AlertCommunity BroadcastSpecial AnnouncementLet...
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Getting Started as an Admin: Roles and Permissions for Call Management
This guide takes you through how to get your teams set up and ready to make use of Call Management for their properties.Add your usersAs an Admin, all user management happens within the Admin Cente...
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Managing the On-Call Schedule
You can manage the on-call schedule for your property by heading over to the 'On-Call Schedule' item in the left menu. The on-call calendarTo manage the on-call schedule for your property, select O...