Reena Watts
Articles
-
Default schedules
Your on-call schedule has always had backup contacts working behind the scenes — the people who catch emergency calls when your custom schedule has a gap, or when no one answers. We've made them vi...
-
On-Call Team Member Phone Number Verification
OverviewYou can now verify an on-call team member's mobile phone number by SMS before scheduling them. This ensures you're reaching people on valid, active numbers and prevents scheduling issues ca...
-
New Era of Call Complete: Call Management: Coming Soon!
Current Release status: Early AccessWe’re rolling out a new and improved Call Management experience designed to make after-hours coverage simpler, more reliable, and easier to manage at scale.If yo...
-
HappyCo Interactive Learning
Product Video LibraryExplore interactive Arcades by product area. Each walkthrough is designed for customer use and can be shared individually. Do not share the full collection externally.
-
Getting the community approved to receive on-call calls and text alerts
As part of setting up Call Management for a property, HappyCo completes a required phone number verification step. This process helps protect emergency call and text alert numbers from spam and su...
-
Troubleshooting: Not receiving emergency text or call alerts
OverviewIf your property's notifications number has been verified and a technician is still not receiving emergency text messages, there are a few common settings to check. Most issues are caused b...
-
Daily Summary Emails Now Sent to 24/7 and After Hours Properties
What’s NewProperties marked as Closed 24/7 (such as those using After Hours/Happy Force coverage only) will now reliably receive daily summary emails.What’s changedPreviously, if a property was mar...
-
Happy Force Resident Hold Queue
OverviewWhen residents call in to reach a Happy Force technician, they’ll experience a proper call hold queue instead of endless ringing. This makes the process more transparent and reassuring whil...
-
Pre-Requisites: Call Management Setup for Existing Call Complete Users (Early Access Only)
What is the new Call Management? Learn MoreBefore HappyCo enables Call Management for your account, there are a few quick steps to complete.If you’re an existing Call Complete user, these steps are...
-
Mobile-First Communication Enhancements for Yardi and Entrata
Mobile numbers prioritized – Our system automatically prioritizes mobile numbers when importing contacts from Yardi, ensuring messages reach residents where they’re most responsive.Improved accura...