The Communications Hub is a secure, single-use link sent to residents via email and SMS. It provides one place for residents to track their service request, communicate with staff, and stay informed from start to finish.

Table of Contents

• What the Communications Hub Does
• The Resident Experience
• Task Updates and Notifications
• Resident Feedback Survey
• Google Reviews
• Reviewing Surveys
• Configuring Notifications

What the Communications Hub Does

Residents can use the Communications Hub to:

• View the status of their work order
• Communicate with technicians or supervisors
• Track activity and updates
• Grant or revoke Permission to Enter
• Request rescheduling of service dates
• Provide feedback via post-service surveys
• Opt in or out of email and SMS notifications (released March 2025)

Messages are logged for easy tracking, and both residents and technicians receive notifications when new messages are sent.

Residents can attach files for additional context, including JPG, PNG, MP3, MP4, PDF, and DOC files.

Admins can enable the Communications Hub in Communication Settings .

The Resident Experience

Resident Receives a Notification

When a task is created, the resident receives an email or SMS containing:

• Service request details
• The current stage of the request
• The option to cancel the request
• A secure link to the Communications Hub

Accessing the Communications Hub

Clicking the link takes the resident to the Communications Hub, where they can:

• View the status and progress of the request
• Communicate with the technician or supervisor
• View activity updates
• Grant Permission to Enter
• Request changes, including rescheduling service dates
• Add the service appointment to their calendar
• Opt in or out of email and SMS notifications

Task Updates and Notifications

When changes are made to a task, residents automatically receive updates via email or SMS.

For example, when a task is assigned to a technician, the resident is notified of the update.

SMS Notification Example

Example of an SMS notification sent to a resident.

Email Notification Examples

Mobile email notification example.

Desktop email notification example.

Service scheduled confirmation email.

Resident Feedback Survey

Once a task is marked complete, the resident receives an email inviting them to complete a feedback survey.

Survey invitation email sent after work order completion.

Residents must submit the survey before viewing additional details of the completed service request. They may also choose whether they would like to be contacted.

Resident feedback survey form.

Ratings of 4 or higher prompt residents to leave a Google review. Ratings of 3 or lower prompt residents to request follow-up from onsite staff.

Google Reviews

Properties can add their Google Business URL on the Property Details page.

Google Business URL configured in Property Settings.

This URL is included in the resident feedback email and directs residents to leave a review on Google. If no URL is configured, residents are redirected back to the Communications Hub.

Reviewing Surveys

Supervisors can review survey results directly within Happy Property Tasks to understand resident satisfaction.

Survey results view for supervisors.

Configuring Notifications

Notification settings are configurable at the property level to support different resident experience needs across your portfolio.

Lear More by using the Communication Settings.