Reena
Articles
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Signing up and signing in to Sourcing by HappyCo
Sourcing by HappyCoSourcing by HappyCo brings your whole competitive bidding process into one place — but first you’ll need access. This guide covers the three ways to get into Sourcing: signing in...
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Tasks Overview
Tasks is Happy Property's work order management feature. It lets your team create, assign, track, and complete maintenance work in one place.When PMS integration is configured for your account, tas...
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HappyCo Summer 2026 Product Release Updates
Release Announcement July 15th, 2026 Release This release continues HappyCo's evolution into the operating system multifamily actually runs on — sharpening it in three ways. More AI is showing u...
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Default schedules
Your on-call schedule has always had backup contacts working behind the scenes — the people who catch emergency calls when your custom schedule has a gap, or when no one answers. We've made them vi...
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HappyCo Interactive Learning
Product Video LibraryExplore interactive Arcades by product area. Each walkthrough is designed for customer use and can be shared individually. Do not share the full collection externally.
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Daily Summary Emails Now Sent to 24/7 and After Hours Properties
What’s NewProperties marked as Closed 24/7 (such as those using After Hours/Happy Force coverage only) will now reliably receive daily summary emails.What’s changedPreviously, if a property was mar...
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Happy Force Resident Hold Queue
OverviewWhen residents call in to reach a Happy Force technician, they’ll experience a proper call hold queue instead of endless ringing. This makes the process more transparent and reassuring whil...
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Mobile-First Communication Enhancements for Yardi and Entrata
Mobile numbers prioritized – Our system automatically prioritizes mobile numbers when importing contacts from Yardi, ensuring messages reach residents where they’re most responsive.Improved accura...
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Transparent & Compliant Communication Flows
Release: May 1st, 2025 This update is enabled by default as part of compliance requirements. Not using resident notifications?This update won’t affect your current settings. However, if you enable ...
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Notification Messages from Call Management
The Notify tab in Call Management offers three tools to broadcast messages to your residents. You’ll find these options in the dropdown menu:Resident AlertCommunity BroadcastSpecial AnnouncementLet...