Reena
Articles
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Default schedules
Your on-call schedule has always had backup contacts working behind the scenes — the people who catch emergency calls when your custom schedule has a gap, or when no one answers. We've made them vi...
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HappyCo Interactive Learning
Product Video LibraryExplore interactive Arcades by product area.
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Daily Summary Emails Now Sent to 24/7 and After Hours Properties
What’s NewProperties marked as Closed 24/7 (such as those using After Hours/Happy Force coverage only) will now reliably receive daily summary emails.What’s changedPreviously, if a property was mar...
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Happy Force Resident Hold Queue
OverviewWhen residents call in to reach a Happy Force technician, they’ll experience a proper call hold queue instead of endless ringing. This makes the process more transparent and reassuring whil...
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Mobile-First Communication Enhancements for Yardi and Entrata
Mobile numbers prioritized – Our system automatically prioritizes mobile numbers when importing contacts from Yardi, ensuring messages reach residents where they’re most responsive.Improved accura...
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Transparent & Compliant Communication Flows
Release: May 1st, 2025 This update is enabled by default as part of compliance requirements. Not using resident notifications?This update won’t affect your current settings. However, if you enable ...
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Notification Messages from Call Management
The Notify tab in Call Management offers three tools to broadcast messages to your residents. You’ll find these options in the dropdown menu:Resident AlertCommunity BroadcastSpecial AnnouncementLet...
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Getting Started as an Admin: Roles and Permissions for Call Management
This guide takes you through how to get your teams set up and ready to make use of Call Management for their properties.Add your usersAs an Admin, all user management happens within the Admin Cente...
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Call Notifications for Users
Call Management allows you to manage notifications for each of your users to ensure your team members are alerted when messages are received from prospects and residents who call in. You can manage...
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Vendor Management in Happy Property: Overview
Vendor Management in Happy Property helps you assign work orders to vendors, track their responses, and manage work across tasks and projects. Table of Contents Identify Vendors vs. Users Create a ...