Kallen Serbo
Articles
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Managing On-Call Schedules in the Standalone Portal
Note: This article covers Call Complete Standalone. For the current experience, see our Call Complete or Call Management articles.OverviewThis article explains how to create and manage on-call sche...
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Managing Resident Alerts and Communications in the Standalone Portal
Note: This article covers Call Complete Standalone. For the current experience, see our Call Complete or Call Management articles.OverviewThis article covers how to configure resident alerts and co...
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Adding and Removing Users in Leasing and Maintenance in the Standalone Portal
Note: This article covers Call Complete Standalone. For the current experience, see our Call Complete or Call Management articles.OverviewThis article covers how to manage users in the Call Complet...
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Managing Call Complete Activities in the Standalone Portal
Note: This article covers Call Complete Standalone. For the current experience, see our Call Complete or Call Management articles.OverviewThe Activities section within the Call Complete Standalone ...
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Masked Call Routing in the Happy Property Maintenance App
OverviewMasked Call Routing allows technicians to call residents directly from the Happy Property Maintenance app without exposing their personal phone numbers.When a technician taps "Call Resident...
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Overview of the Call Management Experience (Early Access)
OverviewThe new Call Management experience is currently in Early Access. This update is designed to make after-hours coverage simpler, more reliable, and easier to manage at scale. By reducing the ...
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Setting Up and Troubleshooting Emergency Alerts
OverviewEnsuring that your team reliably receives emergency calls and text alerts involves a required phone number verification process. This process protects alert numbers from spam and confirms t...
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Call Management: Setup and Training Guide
OverviewCall Management allows properties to route incoming calls, schedule on-call maintenance teams, broadcast messages to residents, and manage inbound messages and voicemails. The system featur...
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New My Work Experience
OverviewThe New My Work Experience provides a transformative way to view and manage tasks across all properties from a single location. Designed to streamline operations and enhance productivity, t...
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System Requirements for Manage and the Happy Property Maintenance App
OverviewThis article outlines the minimum system requirements needed to use the Manage web application and the Happy Property Maintenance mobile app. Ensuring your device meets these requirements w...