Resident messaging lets maintenance team members send messages to the resident who reported a work order. The resident replies through a Maintenance Portal created when the work order is submitted, so you can collect extra details or schedule an appointment.
In this article
How the resident is notified
When a maintenance team member sends a message on a work order, the reporting resident receives a notification by SMS and/or email. The notification directs them to their single-use portal to respond.
Where resident messaging is available
- Available for properties located within the United States.
- Unavailable on work orders assigned to external vendors.
Send a resident message on the web
Open Tasks
Navigate to Happy Property/Tasks and select one or more properties.
Open the work order
Open a work order.
Open Resident Messages
Click Resident Messages. A thread of all messages appears.
Type your message
Enter a message in the text box.
Send the message
Click Send Message.
Tip
The reporting resident receives a notification of your message and can respond using their single-use portal.
Send a resident message in the Happy Property app
Open the Happy Property app
From your device's home screen, open the Happy Property app.
Open the work order
From the My Work or Work Orders section, open a work order.
Open the Resident tab
Tap Messages, then tap the Resident tab. A thread of your messages with the reporting resident appears.
Type your message
Enter a message in the text box.
Send the message
Send the message.
Tip
The reporting resident receives a notification of your message and can respond using their single-use portal.
Unread message dots in the Happy Property app
On a work order, Messages opens a conversation screen with two tabs.
- Resident: your messages with the resident who reported the work order.
- Team: internal messages with your team.
- Each tab shows a dot when it has unread messages.
- The Messages button on the work order shows a dot when either tab has something unread.
- Opening a tab and reading the messages clears its dot.
If a resident message fails to send in the Happy Property app
If a message can't be sent, a short notice appears at the bottom of the screen. Your message stays in the text box, so nothing is lost.
- Message refused (for example, the resident's phone number is invalid): the notice says the message couldn't be sent.
- Connection problem: the notice asks you to check your connection and try again.
Resending a failed message
To resend, tap Send again. The app doesn't resend automatically, so the resident won't get the same message twice.
Frequently asked questions
Are resident messages and team messages the same conversation?
No. Resident and team messages are separate. Resident messages are sent to residents through resident portals. Team messages are sent to internal team members within Happy Property.