Call Complete Opt-In Update Effective Date: December 10, 2024

To comply with Federal Communications Commission (FCC) and Telephone Consumer Protection Act regulations (TCPA), we’ve introduced two new opt-in checkboxes for phone and text communication in Call Complete profile settings.

Note: Starting December 10, 2024:

• Existing Users:

  • If an existing user has not explicitly opted in or out, the opt-in toggle will default to "No," but they will still be treated as opted in by the system.
  • They will only be considered fully opted out if their profile is updated and saved without opting in.

• New Users:

  • For users created on or after December 10, 2024, the opt-in toggle will default to "No," and they will not be treated as opted in unless explicitly selected during profile creation.

Key Changes:

• New Opt-In Requirement:
  • New profiles must accept opt-ins to enable phone and text functionality.
• Opt-Out Alert:
  • Users opting out will see a pop-up notification explaining they will no longer receive phone or text communications based on their choice.

How to Access the Opt-In Settings:

1. Log in to your HappyCo account.
2. Navigate to the Call Complete Profile Settings page.
3. Locate the new opt-in checkboxes under the Personal Information section.
4. Enable or disable the checkboxes for phone and text communication as needed.
   • A pop-up alert will appear if you choose to opt out, explaining the impact of your selection.

Impact on Existing Profiles:

• Current profiles are unaffected; opt-ins remain active.
• Only newly created profiles need to explicitly accept the opt-ins.

Why This Update Matters:

• Ensures compliance with FCC and TCPA regulations.
• Protects users and the organization by documenting explicit consent for communications.

If you need further assistance, please contact your Customer Service Manager or reach out to support and submit a ticket.