What’s Happening?

On Monday, September 2, 2024, the HappyCo Tasks app will be retired. Customers will need to download and use the Happy Property Maintenance App (HPMA).

All Legacy Tasks app users will see the following announcement, called a “Force Gate”:

  • The announcement is not dismissible.
  • It will block the use of the Tasks app.
  • It contains links to the App Store and Google Play to download the Happy Property Maintenance app.

Screenshot 2024-07-30 at 11.43.25 AM.png

Leading up to the Force Gate, there will be a “warning” announcement on August 5 2024, allowing users to get ahead of the Force Gate and start using the new app.

What Does This Mean?

The Legacy Tasks app will:

  • No longer be supported by Product.
  • Users submitting support tickets for the Legacy Tasks app will be instructed to download the new HPMA app to resolve their issue.
  • Eventually be taken down from the App Store and Google Play.

Your HappyCo Customer Success or Pro Representative will be in contact to help you and your team through this migration.

What Does This Mean for Admins?

Admins will only need to support one app for Work Orders, and users will have access to the newest features, performance improvements, and support processes.

Why Are We Doing This?

Simplifying Our Products

HappyCo has decided to simplify its app offerings to ensure our Product Teams consistently deliver new and exciting features for our customers.

Better User Experience

The average user rating for the new Happy Property Maintenance app is 4.5 out of 5 stars! We want all of our customers to have this experience!

Minimize Change Management

The HPMA will continue to evolve and improve over time. We want all of our customers to become familiar with the new app now, so future changes are not overwhelming.

New iOS & Google Play Rules

With new operating systems on the horizon for Apple and Android devices, HappyCo cannot guarantee the performance of our Legacy apps.

The Best of Old & New Features

In Q2, the new HPMA achieved feature parity with our Legacy apps, ensuring that the best-loved features from our old apps are part of the new experience. Additionally, the HPMA includes new features aimed at making our customers’ workflows more efficient with more accurate and insightful data.

Feature / Functionality Maintenance Inspections Tasks Note
My work view My work view includes work orders, project tasks and inspections
Map view of my work A view of my work on a map. Available by request.
Translation
- Spanish
- French Canadian
- Croation
Change the language of the app. Includes real-time translation of user-generated text.
Multi property views Able to select and view data across multiple properties.
Save property groups Save a group of properties to easily change the selection. Only available on the user’s device.
Unlimited photos on inspections  
Other work at this unit Able to view other work orders and inspections created for that unit when completing a work order or inspection.
Action based sync Items are synced individually. Even more robust and reliable than the previous inspection sync.
Sync activity ❌  Able to view sync activity across the app.
Camera zoom Digital zoom available.
Standard aspect ratio photos ❌  Improved photo quality in the new app
Change the work order/inspection list sort order  ❌ Sort inspection and work order lists to suit your needs.
Edit section names in an inspection N/A  
Collapse inspection sections N/A  
Hold a rating to rate all items N/A  
Choose report style N/A  
Add a profile photo Profile photos may appear anywhere a user is visible in HappyCo.
Report settings N/A Rework coming soon
Reorder inspection items N/A Rework coming soon
Units list Rework coming soon
SnapText  
Image Annotation Add text notes and draw directly on an image.
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