Work Order Events make it easier to track when you’re on the way to a job and actively working on a job—without needing to manually start or stop a timer. 

When you open a work order, you’ll be asked if you’re actively working on it. Selecting “Start work order” automatically begins tracking your active time, helping your team get a clearer picture of what you are working on, how long tasks take and, in the future, improving scheduling accuracy.

How to use

1. Open a work order from My Work or the Work Orders tab
2. In the Work Order Lobby - On the Way:
   • If the work order has a Resident and Resident Communications is enabled at your Property
     • tap 'Let resident know you're on the way" 
     • this will serve an automated message that you can send as is or edit
     • you will notice an "On the way" icon on the work order - letting your team know that you are in transit.
   • If the work order does not have a Resident and/or Resident Communications is disabled at your Property
     • tap 'Let team know you're on the way" 
     • you will notice an "On the way" icon on the work order - letting your team know that you are in transit.
     • Note: no messages will be sent if the work order does not have a Resident and/or Resident Communications is disabled at your Property.
       
       
        
     • You can Cancel On the Way from the Work Order List, the Work Order Lobby and from the overflow menu in the Work Order Detail.
       
        
3. In the Work Order Detail - Active:
   • when opening a work order, the "Ready to start?" popup will appear
     • if you are ready tap "Start work order" - this makes the work order "Active"
     • if you are not ready, click outside of the popup.
   • if you "background" the app or lock your phone, the "Ready to start?" popup will reappear
     
      
      
   • You can Cancel Active from the overflow menu in the work order detail.
     
     
      
   • When a work order is "Active" and you navigate away from the Work Order Detail, a floating Mini Work Order will appear at the bottom of your screen. You can re-open the work order straight by tapping on the Mini Work Order.
   • Note: only one "Active" work order will appear at a time. It will be the latest work order made "Active"
   • Note: the "Active" action replaces the Timer "start" function.
     
     
      
4. Completing, Cancelling and On Hold - Stopping "Active"
   • To stop "Active" simply move the status of the work order to Complete, Cancelled (if available to you) or On Hold. Any of these actions will "stop" the Active state.
   • Note: stopping replaces the Timer "stop" function.