HPMA 2.20.0 — coming Wednesday 15 July 2026
Now available to everyone
As part of the HappyCo summer release, four features have graduated from Early Access — they're now on for everyone, with no setup required.
Video support on work orders and tasks — capture and attach video to work orders and tasks, so you can show exactly what's happening on site. Videos play back on mobile and on the web in HappyCo. Support article: Capturing Video in HPMA.
Advanced search, filters and sort — find what you're looking for faster with expanded search, richer filtering, and flexible sort options across your lists. Support article: Advanced Search, Filters & Sort (Mobile).
Native camera — the in-app camera now uses your device's native camera, for faster, more reliable photo capture. Support article: Native camera for HPMA.
New property picker — the property picker has been redesigned with a cleaner, more intuitive layout and improved navigation for choosing properties and property groups. Support article: Using the new Property Picker on HPMA.
What's new
Bypass required signatures — team members with the right permission can skip signatures that would otherwise be required to complete an inspection. A new permission for this is available in the Admin Center.
Available in Early Access
Early Access features are off by default. Account admins can switch any of these on from Admin Centre → Release Updates. Once enabled, the feature is available to your team on next sync.
New Notification Center — a new bell icon with an unread badge sits in the app header and opens a list of your notifications, where you can mark items read or unread, dismiss them individually or clear them all at once, and tap any notification to jump straight to the screen it's about. Support article: Notifications on Mobile.
On the fly inspection editing — edit an inspection as you go: add sections above or below, duplicate, move, rename or delete sections and items, jump between sections with a navigation menu, and bulk-delete multiple sections at once. Support article: Inspection Editing on Mobile.
What's been fixed
Required scores on pre-populated inspections — fixed an issue where the score entry didn't appear on inspection items that require a score (such as Resident Chargeback) when an inspection was started with pre-populated data. Required scores now prompt correctly.
Attachments no longer block syncing — adding a non-image file such as a PDF to an inspection no longer stops it from syncing.
Duplicated inspections save reliably — duplicating an inspection now saves correctly.
Fewer crashes — resolved a range of crashes, including when adding an inspection item, moving between tabs, and while syncing.
The add (+) button is back — the create button has been restored on the Inspections screen.
Inspection location shows sooner — project-linked inspections now show their location while project details are still loading.
Assignee picker fixes — assignee pickers for inspections, tasks, and projects now only show people who belong to that folder, so you always pick a valid assignee, and the inspection assignee picker no longer shows only "unassigned" in certain single-property setups.
Property groups persist — property groups you create now stay in place after you sign out and back in.
Minor visual fixes — small design fixes to avatar outlines and button sizing.
Rollout
Phased Rollout Schedule (iOS & Android):
- Day 1: 2% of users
- Day 2: 5% of users
- Days 3-7: Accelerated rollout to reach 100%
Note: Users can bypass the phased rollout by manually updating through the App Store.
HPMA 2.19.0 — released Wednesday 24 June 2026
What's new
Signature disclaimer on inspection reports — When a signature disclaimer is set up for an inspection template, it now appears on reports generated in the mobile app — just as it does on the web — so the disclaimer reaches residents wherever the report is created.
Tasks default to "Turn" — Creating a task from inside a Project now defaults the work order type to Turn, so you spend less time setting it each time.
Project list filters follow you — The filters you set on your Project list now travel with your account across devices, so your view stays consistent wherever you sign in.
Refreshed Project list — Project list cards have a cleaner, easier-to-scan look.
What's been fixed
Inspection templates — Templates no longer go missing after a sync interruption, and the template selector now reliably shows the templates available to you.
Stability and crashes — Resolved several issues that could cause the app to crash or behave unexpectedly, with a particular focus on iOS.
Faster, cleaner syncing — Cut down on redundant background network activity when opening property locations, so the app loads and syncs more efficiently.
Permissions — Corrected an issue so access is now scoped to the right business.
Rollout
Phased Rollout Schedule (iOS & Android):
- Day 1: 2% of users
- Day 2: 5% of users
- Days 3-7: Accelerated rollout to reach 100%
Note: Users can bypass the phased rollout by manually updating through the App Store.
HPMA 2.18.0 — released Wednesday 10 June 2026
What's new
Faster sync in work and project views — Sync in work-assignment and project-board views now runs more efficiently on locations with lots of data, so these screens load and refresh faster.
Faster inspection duplication — Duplicating an inspection is now noticeably faster, including very large inspections that previously could be slow or fail to duplicate.
Available in Early Access
Early Access features are off by default. Account admins can switch any of these on from Admin Centre → Release Updates. Once enabled, the feature is available to your team on next sync.
Native camera — final areas now in Early Access — Profile photo capture and camera-first inspection now use the new native camera on iOS and Android. With these two areas in this release, every camera in the HPMA app is now on the new native camera experience. Profile photo capture also includes face detection that disables the capture button until a face is in frame.
Support Article: Native camera for HPMA
Add Work Order to Project — You can now add a work order to a Project directly from mobile in two ways: add an existing Work Order to a Project and assign it to a Project Stage, or create a new work order straight into a Project. A new button on the Project Detail screen opens Create work order pre-filled with the current project.
Support Article: Add work order to project
Save inspection photos to your camera roll — A new setting lets you save photos taken in an inspection to your phone's camera roll. Photos still sync to HappyCo as they do today.
Support Article: Save inspection photos to camera roll
Upgraded search, filter, and sort — Extended filter and sort options are now available on the Work Orders, Inspections, and Projects pages, building on the new search and filter controls introduced earlier this year. You can filter and sort your lists by more criteria to find what you need faster.
What's been fixed
Inspection detail crash — Fixed a crash that could occur on the inspection detail screen when interacting with it as the screen was closing.
Messages tab crash — Fixed a repetitive crash in the Messages tab that could happen when a Send-to-Resident message took too long to send and you had navigated away.
Sync slowdown and memory use — Fixed an issue where syncing your locations could trigger duplicate calls and consume extra memory over time.
Locale crash on uncommon languages — Fixed a crash on devices set to a language not bundled with the app. Dates now fall back to a safe locale.
Camera permission crash — Fixed a repetitive crash that could happen when the camera was opened without both camera and microphone permissions granted. The app now prompts for the missing permission before opening the camera.
Image load crash on iOS — Fixed crashes that could happen on iOS when a cached image failed to load.
Inspection load errors after sync — Fixed an issue that could cause inspections to be saved in a state that prevented them from being loaded again.
Rollout
Phased Rollout Schedule (iOS & Android):
- Day 1: 2% of users
- Day 2: 5% of users
- Days 3-7: Accelerated rollout to reach 100%
Note: Users can bypass the phased rollout by manually updating through the App Store.
HPMA 2.17.0 — released Wednesday 27 May 2026
Available in Early Access
Early Access features are off by default. Account admins can switch any of these on from Admin Centre → Release Updates. Once enabled, the feature is available to your team on next sync.
Native camera for HPMA — a new camera built on your phone's native capture stack with a familiar, simple interface, improved zoom and lens controls, and persistent flash and lens preferences across sessions. Captures both photo and video with no loss of functionality from your phone's built-in camera.
Support Article: Native camera for HPMA
Video attachments on work orders — record video on a work order, capture a still mid-recording, and play it back from the activity attachments grid. Video is now supported everywhere photos are, following video support on inspections in the previous release.
Support Article: Capturing Video in HPMA
What's been fixed
Smoother task comments — tapping Add Comment in quick succession no longer creates duplicate comments.
Property card overflow stripe fixed — property and access-control cards on the access-context screen no longer show a yellow and black overflow stripe when the property name wraps to two lines.
Blank section crash fixed — adding a blank section on the inspection detail screen no longer crashes when you save the section name.
iPad mini camera preview centred — the camera preview is now correctly centred on iPad mini.
Task re-completion fixed — completing a previously-completed task without re-capturing a photo no longer silently fails. Tasks reliably complete in this flow.
Resident activity restored — resident comments, messages, and attachments on work orders are visible again in HPMA for businesses that don't have the resident messaging feature, matching what's shown on the web.
Due Diligence notifications fixed — HPMA no longer receives push notifications meant for Due Diligence businesses.
Smoother work list sync for users with restricted access — My Work loads cleanly for users with restricted property access; the access-control errors that used to appear are gone, and the list comes back faster.
Rollout
Phased Rollout Schedule (iOS & Android):
- Day 1: 2% of users
- Day 2: 5% of users
- Days 3-7: Accelerated rollout to reach 100%
Note: Users can bypass the phased rollout by manually updating through the App Store.
HPMA 2.16.0 — Released Wednesday 13 May 2026
What's new
Plugin data cards — Cards without a user avatar now display correctly, and tapping a card's action button reliably runs the action it was set up to do.
Troubleshooting — redownload data — A new option in the Troubleshooting screen forces a full resync of tasks, inspections, and projects from the server. Use this if support has recommended a full resync to recover missing data.
Support Article: Refreshing your data with the Troubleshooting screen (HPMA mobile app)
What's been fixed
Inspection scroll crash — Tapping the required-items badge in an inspection no longer crashes the app.
Camera on flash-less devices — The camera opens cleanly on phones that don't have a camera flash.
Empty inspection — adding the first section — Starting an inspection with no sections and adding the first one now produces a usable section.
Cost-capture popup — The cost-capture modal no longer appears for read-only cost items with a value of zero.
General stability — Multiple less-common crashes have been resolved.
Available in Early Access
Early Access features are off by default. Account admins can switch any of these on from Admin Centre → Release Updates. Once enabled, the feature is available to your team on next sync.
Video support on inspections — Inspectors can record video on any inspection item, capturing motion and sound alongside photos. Recorded videos appear in the inspection record on mobile and on the web in HappyCo Manage.
Support Article: Capturing Video on an Inspection in HPMA
Property Picker — The Property Picker has been redesigned with a cleaner, more intuitive layout and improved navigation. Multi-select, create-group, and edit-group are now available directly from the picker.
Support Article: Using the new Property Picker on HPMA
Rollout
Phased Rollout Schedule (iOS & Android):
- Day 1: 2% of users
- Day 2: 5% of users
- Days 3-7: Accelerated rollout to reach 100%
Note: Users can bypass the phased rollout by manually updating through the App Store