This article covers how to set up backups to the On-Call Schedule. These backups will receive any voicemails the Primary On-Call user does not respond to within the selected time frame.

You can set up a backup for your On-Call Schedule by following these steps:

• Ensure the Daily Coverage bar is at 100% to cover a full 24 hours.

• Select the 3 vertical dot icon by hovering over the date in the schedule

• Select Add Schedule or Update Schedule

• Click the Add Backup button

• Choose a time increment for how long the system should wait before sending the call to the backup

• Select the user's name from the drop down list on the right side

• You can continue to add more backups by selecting the Add Backup button and repeating these steps

**We recommend adding the primary tech for the day's on-call schedule as the first backup and then any alternates as additional backups as shown below:

Setting Up a Call Complete On-Call Schedule

To set up a Call Complete on-call schedule with 24-hour coverage and backup technicians, follow these steps:

• Log into the Manage portal and select your property.

• Click on the Call Complete tab.

• Hover over the day you wish to schedule and select 'Add Schedule'.

• Enter the time shift and add the primary on-call maintenance technician.

• Ensure the Daily Coverage bar is at 100% to cover a full 24 hours.

• Click the 'Add Backup' button.

• Select the time increment for when the backup should be called.

• Choose the backup technician from the dropdown list.

• Repeat this process to add additional backups.

• Click 'Save' to apply the changes.