This article covers how to set up backups to the On-Call Schedule. These backups will receive any voicemails the Primary On-Call user does not respond to within the selected time frame.

You can set up a backup for your On-Call Schedule by following these steps:

• Select the 3 vertical dot icon by hovering over the date in the schedule

• Select Add Schedule or Update Schedule

• Click the Add Backup button

• Choose a time increment for how long the system should wait before sending the call to the backup

• Select the user’s name from the drop down list on the right side

• You can continue to add more backups by selecting the Add Backup button and repeating these steps

**We recommend adding the primary tech for the day’s on-call schedule as the first backup and then any alternates as additional backups as shown below: