This article covers how to set up backups to the On-Call Schedule. These backups will receive any voicemails the Primary On-Call user does not respond to within the selected time frame.


You can set up a backup for your On-Call Schedule by following these steps:

  • Select the 3 vertical dot icon by hovering over the date in the schedule

  • Select Add Schedule or Update Schedule

  • Click the Add Backup button

  • Choose a time increment for how long the system should wait before sending the call to the backup

  • Select the user’s name from the drop down list on the right side

  • You can continue to add more backups by selecting the Add Backup button and repeating these steps

**We recommend adding the primary tech for the day’s on-call schedule as the first backup and then any alternates as additional backups as shown below:


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