This article covers how to set up backups to the On-Call Schedule. These backups will receive any voicemails the Primary On-Call user does not respond to within the selected time frame.
You can set up a backup for your On-Call Schedule by following these steps:
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Select the 3 vertical dot icon by hovering over the date in the schedule
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Select Add Schedule or Update Schedule
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Click the Add Backup button
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Choose a time increment for how long the system should wait before sending the call to the backup
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Select the user’s name from the drop down list on the right side
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You can continue to add more backups by selecting the Add Backup button and repeating these steps
**We recommend adding the primary tech for the day’s on-call schedule as the first backup and then any alternates as additional backups as shown below: